Room Attendant

Charlotte, NC, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Hourly

Range $14.00 - $16.50

Work Schedule

Flexible

Weekend Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Retirement Plan

Paid Time Off

Employee Discounts

Job Description

Holiday Inn Express Charlotte Airport located at 108 Airport Commons Dr, Charlotte, NC 28208, is a prominent hotel under the esteemed Maya Hotels group. Maya Hotels is a distinguished hospitality company known for its commitment to delivering exceptional guest experiences across several well-recognized brands such as Holiday Inn Express, Candlewood Suites, avid Hotel, Tru, Hilton Garden Inn, Hampton Inn, and Aloft. As a leading name in the hospitality sector, Maya Hotels prides itself on maintaining high standards of service, quality, and professionalism. The organization fosters a welcoming atmosphere for both guests and employees, supporting career growth and development within its portfolio of respected hotel brands. More about Maya Hotels can be discovered at www.mayahotels.com.

The role of Room Attendant at Holiday Inn Express Charlotte Airport offers an exciting opportunity for hardworking and detail-oriented individuals passionate about hospitality. This position supports the housekeeping team by ensuring guest rooms and back-of-house areas are impeccably clean, well-stocked, and inviting. The role is vital in maintaining the hotel’s standards of quality and comfort, directly impacting guest satisfaction and overall hotel reputation. Room Attendants contribute to a positive guest experience by performing critical cleaning tasks, assisting housekeepers, managing linens, and promptly responding to guest requests.

The ideal candidate thrives in a fast-paced environment and is dedicated to providing superior service. This position offers the chance to work within a dynamic team, under a supportive management structure that values professionalism and teamwork. Maya Hotels provides comprehensive benefits including medical, dental, and vision insurance, employer-paid life insurance, retirement savings plans with employer contributions, paid time off, and employee perks such as hotel discounts and referral programs. Room Attendants are offered competitive salaries with performance-based bonuses and opportunities for career advancement within the Maya Hotels family. The environment at Holiday Inn Express Charlotte Airport is supportive and friendly, reflecting the company’s core values of teamwork and excellence. This role demands physical stamina, attention to detail, and a commitment to upholding safety and security standards. Joining Maya Hotels means becoming part of a company that values diversity and inclusion, offering all employees a respectful and equal opportunity workplace.

Job Requirements

high school diploma or equivalent
prior experience in a similar role is preferred but not required training provided
ability to interact professionally with guests and team members
strong organizational skills to maintain cleanliness standards
willingness to work various shifts including weekends and holidays
ability to work independently and collaboratively with hotel staff
understanding of cleaning techniques and equipment use is a plus
ability to stand walk push pull and lift for extended periods of time
ability to lift and carry up to 50lbs
frequent bending kneeling and reaching
comfortable working in both indoor and outdoor areas as needed

Job Qualifications

high school diploma or equivalent
ability to interact professionally with guests and team members
strong organizational skills to maintain cleanliness standards
willingness to work various shifts including weekends and holidays
ability to work independently and collaboratively with hotel staff
understanding of cleaning techniques and equipment use is a plus

Job Duties

perform general cleaning tasks including vacuuming sweeping mopping and dusting in hallways stairwells and public spaces
empty trash receptacles and replace liners
maintain cleanliness and organization of storage areas and housekeeping carts
clean and maintain hotel amenities such as lobby areas restrooms and fitness centers
ensure all cleaning supplies are stocked and report shortages to the supervisor
assist housekeepers in preparing guest rooms including making beds replenishing linens and ensuring rooms meet hotel standards
collect dirty linens and deliver clean ones to the designated laundry area
handle guest requests promptly and effectively to ensure guest satisfaction
report maintenance or repair issues in guest rooms to the appropriate department
respond to housekeeping team requests for supplies linens and equipment
assist with the removal of trash dirty linens and debris from floors and hallways
help maintain inventory of housekeeping supplies and inform the supervisor of shortages
collaborate with the team to ensure efficient and timely completion of tasks
follow hotel safety and security procedures to maintain a safe environment for guests and employees
report any suspicious activities safety hazards or emergencies to the appropriate personnel
follow proper procedures for handling lost and found items