Job Overview

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Employment Type

Hourly
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Compensation

Hourly
Range $12.50 - $15.50
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling

Job Description

Highgate is a premier real estate investment and hospitality management company renowned for managing a diverse portfolio valued over $15 billion. With an extensive global presence that spans more than 400 hotels across North America, Europe, the Caribbean, and Latin America, Highgate brings over 30 years of industry experience and innovation to the hospitality sector. The company specializes in providing expert guidance throughout all stages of the property life cycle, including planning, development, recapitalization, and disposition. Known for its dynamic approach, Highgate successfully develops bespoke lifestyle hotel brands, along with managing legacy brands and independent hotels and resorts. These properties feature contemporary programming and leverage advanced digital strategies to stay ahead in a competitive market.

Highgate’s utilization of cutting-edge revenue management tools allows the company to efficiently analyze and anticipate market trends, thereby maximizing asset value and operational performance. The seasoned executive team, combined with corporate offices located worldwide, positions Highgate as a trusted partner for leading ownership groups and major hotel brands globally. For more detailed information about the company, visit www.highgate.com.

The Residence Inn Livonia, located at 17250 Fox Drive, Livonia, MI, is currently seeking an attentive and reliable Room Attendant to join its housekeeping team. This hourly position plays a critical role in ensuring that guest rooms are maintained to the highest standards of cleanliness and comfort. The ideal candidate is someone who is dedicated to providing exceptional service while supporting the overall guest experience through meticulous cleaning and upkeep of guestrooms. Responsible for daily room maintenance, the Room Attendant will perform a variety of tasks including thorough cleaning of guestrooms, managing supplies, and reporting maintenance issues promptly.

This role requires attention to detail and the ability to work efficiently in a dynamic environment to maintain the cleanliness and orderliness of all assigned areas, including hallways, public spaces, and housekeeping closets. The Room Attendant will also be accountable for managing trash and linen removal, restocking supplies for the next day, and ensuring all equipment and chemicals are properly replenished. Maintaining communication with supervisors about missing items or necessary repairs is an essential aspect of the job. Ultimately, this position is vital in ensuring guests have a pleasant and satisfying experience during their stay at the Residence Inn Livonia, contributing to the hotel's reputation for quality and service excellence.

Job Requirements

  • High school diploma or equivalent
  • experience in a hotel or related field preferred
  • ability to exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull or move objects
  • ability to stand for the entire shift
  • effective verbal and written communication skills
  • friendly, courteous and service oriented manner

Job Qualifications

  • Prior housekeeping or room attendant experience preferred
  • knowledge of cleaning chemicals and supplies
  • ability to follow safety and sanitation policies
  • capable of working independently and within a team
  • strong attention to detail
  • basic proficiency in English for communication
  • physical stamina to perform duties

Job Duties

  • Thoroughly clean guestrooms according to standards
  • complete all pre-cleaning duties including guest supplies, cleaning supplies, and linen setup
  • remove all trash and dirty linen from guestrooms and hallways
  • keep all hallways, public areas, and closets clean, neat, and vacuumed
  • restock housekeeping cleaning cart for next day use
  • replenish chemical bottles
  • report all missing items to Housekeeping Supervisor/Manager
  • report maintenance repairs immediately to Housekeeping Supervisor/Manager
  • handle lost and found items according to standards
  • ensure overall guest satisfaction

Job Criteria

Experience

No experience required


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