Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
employee perks
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels stands as the 8th largest hotel company in the United States, known for its rapid growth and expansive presence across North America and beyond. With a diverse portfolio that includes an exceptional blend of full-service and focused hotels located in major cities, Sonesta offers guests a unique hospitality experience. The company operates over 1000 properties in eight countries, combining owned, managed, and franchised hotels to meet the needs of a wide range of travelers. Sonesta is recognized for its commitment to the human side of hospitality by delivering service with passion and loyalty, fostering genuine connections with guests, and maintaining high standards of quality and value in every interaction.
As a member of the Sonesta team, you join a brand that champions the philosophy of "Together We Thrive." This mindset reflects the company’s dedication to providing amazing hospitality that delights guests every time. Beyond its excellent service standards, Sonesta provides an environment where employees are supported, valued, and encouraged to grow within the organization. This is reinforced by comprehensive benefits and a commitment to diversity, inclusion, and equal opportunity employment.
The Room Attendant role at Sonesta International Hotels is vital in maintaining the cleanliness and comfort that guests expect. Reporting to the Housekeeping Management Team, Room Attendants ensure guest rooms and public areas meet brand standards for cleanliness, safety, and guest satisfaction. The position may also include working in the commercial laundry facility to assist in efficient linen care and supply management.
The duties of the Room Attendant revolve around upholding Sonesta’s G.U.E.S.T. standards — an acronym embodying the promise of excellent service in every guest interaction. Responsibilities include cleaning and servicing assigned rooms, making beds, dusting, vacuuming, sanitizing bathrooms, and handling minor kitchen areas such as refrigerators and coffee makers. Communication with supervisors regarding room readiness and reporting of any issues or repairs is also an essential part of the job, ensuring operational smoothness and guest satisfaction.
Additionally, when assigned to laundry duties, Room Attendants monitor supplies and equipment, operate washers and dryers, inspect linens, and handle storage, ensuring that housekeeping supplies are used efficiently to minimize waste. The role often involves physically demanding tasks such as lifting, standing, bending, and the safe handling of commercial cleaning chemicals. This job requires flexible availability including mornings, evenings, weekends, and holidays.
Sonesta International Hotels values teamwork and quality service, encouraging coordination among staff and management across shifts to maintain high standards of service delivery. The role also demands adherence to federal, state, and local health and safety regulations, maintaining a safe environment for both guests and employees.
This position provides an excellent opportunity for individuals seeking to grow their hospitality career within a reputable, fast-growing international hotel company. Sonesta also offers competitive benefits including medical, dental, and vision insurance, paid vacation and sick days, retirement plans with company match, educational assistance, and various employee discounts and perks. Joining Sonesta means being part of a dedicated team that values respect, inclusion, and the pursuit of hospitality excellence.
As a member of the Sonesta team, you join a brand that champions the philosophy of "Together We Thrive." This mindset reflects the company’s dedication to providing amazing hospitality that delights guests every time. Beyond its excellent service standards, Sonesta provides an environment where employees are supported, valued, and encouraged to grow within the organization. This is reinforced by comprehensive benefits and a commitment to diversity, inclusion, and equal opportunity employment.
The Room Attendant role at Sonesta International Hotels is vital in maintaining the cleanliness and comfort that guests expect. Reporting to the Housekeeping Management Team, Room Attendants ensure guest rooms and public areas meet brand standards for cleanliness, safety, and guest satisfaction. The position may also include working in the commercial laundry facility to assist in efficient linen care and supply management.
The duties of the Room Attendant revolve around upholding Sonesta’s G.U.E.S.T. standards — an acronym embodying the promise of excellent service in every guest interaction. Responsibilities include cleaning and servicing assigned rooms, making beds, dusting, vacuuming, sanitizing bathrooms, and handling minor kitchen areas such as refrigerators and coffee makers. Communication with supervisors regarding room readiness and reporting of any issues or repairs is also an essential part of the job, ensuring operational smoothness and guest satisfaction.
Additionally, when assigned to laundry duties, Room Attendants monitor supplies and equipment, operate washers and dryers, inspect linens, and handle storage, ensuring that housekeeping supplies are used efficiently to minimize waste. The role often involves physically demanding tasks such as lifting, standing, bending, and the safe handling of commercial cleaning chemicals. This job requires flexible availability including mornings, evenings, weekends, and holidays.
Sonesta International Hotels values teamwork and quality service, encouraging coordination among staff and management across shifts to maintain high standards of service delivery. The role also demands adherence to federal, state, and local health and safety regulations, maintaining a safe environment for both guests and employees.
This position provides an excellent opportunity for individuals seeking to grow their hospitality career within a reputable, fast-growing international hotel company. Sonesta also offers competitive benefits including medical, dental, and vision insurance, paid vacation and sick days, retirement plans with company match, educational assistance, and various employee discounts and perks. Joining Sonesta means being part of a dedicated team that values respect, inclusion, and the pursuit of hospitality excellence.
Job Requirements
- some previous housekeeping experience preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English is preferred
- other languages beneficial
- basic reading, writing and mathematical abilities are preferred
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 75 pounds
- will be required to regularly use commercial cleaning chemicals
- will be required to work mornings, evening, weekends, and holidays
Job Qualifications
- some previous housekeeping experience preferred
- previous background from the extended stay industry preferred
- ability to speak, read, and write fluent English is preferred
- other languages beneficial
- basic reading, writing and mathematical abilities are preferred
- frequently standing up, bending, climbing, kneeling, and moving about the facility
- carrying, lifting or pulling items weighing up to 75 pounds
- will be required to regularly use commercial cleaning chemicals
- will be required to work mornings, evening, weekends, and holidays
Job Duties
- deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction
- clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc.
- notify supervisor when service is completed so rooms may be sold or occupied
- report any room unable to be serviced to supervisor according to established procedures
- when assigned to laundry, monitor laundry supplies and equipment to ensure they are sufficient and in working order
- operate washers and dryers according to hotel standards and manufacturers’ guidelines
- receive soiled linens and inspect for damaged or stained items
- fold and store clean linens, report damages to supervisor
- minimize waste of supplies and amenities within all areas of housekeeping
- assist regularly with deep cleaning projects
- report needed repairs or unsafe conditions to supervisor
- handle all lost and found items according to established procedures
- promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- ensure compliance with federal, state and local laws regarding health and safety services
- perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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