Room Attendant

Sonesta International Hotels is a major player in the hospitality industry, recognized as the 8th largest hotel company in the United States and rapidly expanding its presence. The company boasts a diverse and impressive portfolio that includes full-service and focused hotels located in major cities across the nation. Sonesta's properties encompass owned, managed, and franchised hotels, making the brand a ubiquitous presence where travelers seek comfort and quality service. With over 1000 properties spread across eight countries, Sonesta embodies a global hospitality footprint while maintaining a commitment to a warm and welcoming guest experience.

Sonesta International Hotels prides itself on delivering a human-centered approach to hospitality. This approach is reflected in the company's dedication to service excellence, guest loyalty, and meaningful connections during every stay. Sonesta’s guiding principle, "Together We Thrive," drives the company to uphold high standards of quality, value, and genuine care for guests and clients alike. The company's work culture promotes teamwork, quality service, and compliance with all health and safety regulations, ensuring both guests and employees enjoy a safe, productive environment.

The Role of Room Attendant at Sonesta is crucial in maintaining the high standards expected by guests at their various properties. Reporting to the Housekeeping Management Team, the Room Attendant is responsible for cleaning and servicing guest rooms in adherence to Sonesta's established quality standards. This position primarily focuses on ensuring rooms and assigned areas are sanitized, comfortable, and well-stocked, which directly impacts overall guest satisfaction. Key responsibilities include making beds, dusting, vacuuming, cleaning bathrooms, removing trash, and occasionally cleaning kitchen areas and appliances such as refrigerators, microwaves, and coffee makers.

Room Attendants also play an important role in addressing guest complaints and special requests promptly and professionally, ensuring a positive guest experience that aligns with the Sonesta G.U.E.S.T. standards. They are tasked with reporting any rooms that cannot be serviced and notifying supervisors of any needed repairs or unsafe conditions. The role may require assisting with deep cleaning projects and handling lost and found items according to established hotel procedures. The Room Attendant must be comfortable working with commercial cleaning chemicals and able to handle physical demands such as lifting items up to 75 pounds and standing for prolonged periods.

This position offers a pay rate of $16 per hour and requires availability to work mornings, evenings, weekends, and holidays to meet hotel operational needs. Sonesta International Hotels places a strong emphasis on employee well-being by providing comprehensive benefits that include medical, dental, and vision insurance, health savings accounts with company match, paid vacation and sick days, and various employee perks and discounts. The company nurtures an inclusive work environment as an equal opportunity employer and encourages applicants from diverse backgrounds to apply. Completing a full application with an attached resume is required for consideration.