Room Attendant

Choice Hotels International, Inc (NYSE: CHH) stands as one of the largest lodging franchisors in the world, with a remarkable footprint encompassing over 7,400 hotels and more than 625,000 rooms across 45 countries and territories. The company prides itself on being a prominent challenger in the upscale lodging segment, while firmly established as a leader in midscale and extended stay accommodations. With a diverse portfolio of 22 distinct brands, Choice Hotels caters to a broad spectrum of travelers, from those seeking full-service upper upscale properties to guests looking for midscale, extended stay, or economy options. This extensive range enables the company to meet travelers' needs across numerous locations and occasions, driving substantial value for franchise owners and shareholders alike. Choice Hotels International's award-winning loyalty program, Choice Privileges, alongside strategic co-brand credit card options, provides members with a streamlined, rewarding experience to earn reward nights and enjoy personalized perks, reinforcing customer loyalty and satisfaction. Dedicated to upholding a set of cultural values including welcoming and respecting everyone, being bold and quick in decision-making, listening attentively, fostering curiosity, and demonstrating unwavering integrity, Choice Hotels continually inspires loyalty, growth, and a genuine hospitality spirit within its workforce and customer base.

Position Summary and Role Description

The role of Room Attendant at Choice Hotels International is pivotal in ensuring 100% guest satisfaction, primarily by providing guests with clean, comfortable, and safe rooms. Room Attendants are entrusted with a variety of responsibilities that directly contribute to creating a welcoming and pleasant environment for guests. This role demands adherence to brand standards and exemplifies genuine hospitality to exceed guest expectations consistently.

Room Attendants are responsible for cleaning assigned guest rooms or suites in accordance with brand standards—this includes making beds, vacuuming, dusting, arranging room furniture if required, and thoroughly sanitizing bathrooms. They maintain cleaning protocols to ensure cleanliness and safety, empty trash containers and replace liners, and restock usable items such as soap, towels, amenities, and paper products in guest rooms. Additionally, they handle the removal and proper disposal of guest room trays, glassware, and silverware, and keep exterior entryways and hallways clean.

An essential part of this role involves maintaining linen closets and supply areas in an organized and sanitary condition. Room Attendants must also promptly handle guest laundry and dry-cleaning orders, report any special room issues or maintenance needs to supervisors, address guest complaints or requests with empathy and efficiency, and ensure that rooms are secured upon completion of service.

This position requires attention to detail, personal responsibility, and strong teamwork skills while providing service that aligns with the Radisson experience and other managed hotel brands under the Choice Hotels umbrella. Demonstrating the company’s service ethos, Room Attendants deliver 'Yes I Can!' genuine hospitality and problem-solving to ensure every guest leaves satisfied. The role also calls for flexibility in scheduling, including working weekends and holidays, and physical stamina to perform repetitive motions, lifting, pulling, and standing for extended periods.

Choice Hotels International values associates who embody its cultural values and are committed to exceptional guest service in a dynamic, fast-paced hospitality environment. The company is an equal opportunity and affirmative action employer that embraces diversity and inclusion, ensuring fair employment practices without regard to race, religion, gender identity, sexual orientation, disability, veteran status, or other protected classifications. Background checks, drug screening, and verification of legal work authorization are mandatory before employment.

This Room Attendant position offers a rewarding opportunity for individuals seeking to grow within a leading global hospitality company, emphasizing personal development, service excellence, and the chance to contribute meaningfully to the guest experience and company success. While the hotel business operates 24/7 and flexibility is required, career growth and a supportive work culture make this an appealing career choice in the hospitality sector.