H-E-B Grocery logo

Robson Ranch Bakery - Food Service Rep - Part time

Job Overview

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Compensation

Hourly
Range $17.00 - $1.00
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
flexible scheduling

Job Description

H-E-B is one of the largest and most respected grocery retailers in the United States, known for its commitment to quality products and exceptional customer service. Founded in 1905 and headquartered in San Antonio, Texas, H-E-B operates hundreds of stores across Texas and Mexico, making it a vital presence in the communities it serves. The company prides itself on creating a supportive and inclusive work environment where employees, known as Partners, are encouraged to grow professionally and personally. H-E-B has a reputation for valuing diversity and offering competitive wages alongside comprehensive benefits.

This particular role is that of a Food Service Representative who will be an essential part of the H-E-B fresh food departments. The Food Service Representative position involves maintaining a well-stocked and well-organized department while delivering superior customer service. The role demands a hands-on approach where the representative prepares, packages, slices, labels, and merchandises fresh products daily. They are critical in ensuring that all food safety and sanitation standards are upheld to maintain the highest quality and safety for customers. There is also an emphasis on assisting with various department-specific duties including bakeries, deli, and prepared foods, which adds versatility and learning opportunities to the position.

A Food Service Representative at H-E-B is not only responsible for the daily upkeep of the department but also plays a key role in customer interaction by answering questions, taking orders through different channels, and employing suggestive selling techniques to boost department sales. This role also involves detailed tasks such as handling inventory management processes, using ordering applications, food safety compliance, and maintenance of food service equipment.

The job environment is dynamic and fast-paced, requiring both physical stamina and excellent organizational skills. The position demands the ability to work efficiently as part of a team as well as independently, maintaining high standards of service and product quality. There are specific physical requirements which involve frequent standing, reaching, bending, and lifting, making it suitable for individuals who are capable of handling these demands safely. H-E-B provides food safety and sanitation training upon hire and expects its Food Service Representatives to follow the company's orientation guidelines for a smooth integration into company culture and operational practices.

Working as a Food Service Representative at H-E-B offers the opportunity to be part of a well-established, community-focused company where employees can expect a supportive team environment, continuous learning, and career growth potential. The role is typically full-time but may vary based on store needs and shift schedules. Salary details are competitive and aligned with industry standards for similar roles in grocery retail. This position is ideal for individuals passionate about food, customer service, and working in a vibrant retail environment.

Job Requirements

  • 18 years or older
  • high school diploma or GED or equivalent
  • knowledge of computer systems and equipment including PC, symbol, scales, label machine
  • strong customer service skills
  • excellent communication and interpersonal skills
  • proficient reading and writing abilities
  • effective planning and organizing skills
  • ability to thrive in a fast-paced retail environment
  • completion of company orientation
  • food safety and sanitation training required upon hire
  • physical ability to perform repetitive tasks such as standing, walking, bending, reaching overhead and at various levels
  • ability to lift weights ranging from 50 to 70 pounds depending on department
  • be attentive and responsive to customer needs
  • willingness to follow operational procedures and safety guidelines
  • ability to use ordering and inventory management applications as needed

Job Qualifications

  • High school diploma or GED or equivalent
  • knowledge of computer systems and equipment such as PC, symbol, scales, label machine
  • strong customer service skills
  • communication and interpersonal skills
  • reading and writing skills
  • planning and organizing skills
  • ability to work in a fast-paced environment
  • completion of company orientation
  • food safety and sanitation training upon hire

Job Duties

  • Provides superior customer service
  • takes orders from customers by telephone or in person
  • answers customer questions regarding products and assists them with selections
  • prepares, packages, and merchandises fresh product effectively
  • slices, packages, labels, rotates, and culls products for poor quality
  • assists in technical areas as needed such as basic set-up and clean-up processes
  • uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
  • cleans and sanitizes display cases
  • operates and maintains equipment properly
  • complies with food safety and sanitation standards
  • records production and shrink for bakery
  • assists with baking, frying, and decorating in bakery
  • culls bakery products for quality and expiration dates
  • takes care of service counter customers in deli
  • uses ordering system applications
  • performs inventory management processes
  • ensures catering orders are prepared and ready
  • performs sanitation and maintenance of deli slicers
  • serves and packages products at customer's request in prepared foods
  • educates customers on preparation and reheating instructions
  • prepackages condiments for prepared foods
  • cuts, slices, dices, and chops food in preparation for chef

Job Criteria

Experience

No experience required


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