Robson Ranch Bakery - Cake Decorator - Full time

H-E-B is a renowned supermarket chain known for its commitment to quality products, exceptional customer service, and community engagement. Established with a focus on providing an outstanding shopping experience, H-E-B has grown to become one of the leading grocery retailers in the United States. Their stores are recognized for offering fresh, high-quality products, including bakery items that cater to a diverse customer base. The company prides itself on maintaining strict food safety standards and fostering a supportive work environment for employees. Working at H-E-B offers individuals the opportunity to be part of a dynamic team dedicated to excellence and continuous improvement in retail services.

The role of a Cake Decorator at H-E-B is a vital position within the bakery department that combines creativity, precision, and customer service skills. This full-time role demands an individual who can apply proper decorating techniques to cakes and pastries while ensuring the highest quality standards are met. Cake Decorators are responsible for preparing, packaging, and merchandising fresh bakery products every day, contributing directly to customer satisfaction and store sales. Maintaining food safety and sanitation standards is paramount in this role, ensuring that all products not only look appealing but are safe for consumption.

The Cake Decorator must excel in customer interaction, taking custom cake orders accurately via phone or in person, addressing customer queries, and assisting with product selections using suggestive selling techniques. This helps build a loyal customer base and drives department sales. On the production side, the ability to follow visual training aids to decorate cakes according to H-E-B’s standards is required, including tasks like writing on cakes with icing upon request and ensuring timely delivery of decorated products to the sales floor. Quality control is a critical aspect, making sure all decorative elements meet the company’s visual and taste specifications.

Additionally, the Cake Decorator participates in food service duties by slicing, packaging, labeling, and rotating products to maintain freshness and aid in inventory management. Recording production and shrinkage data supports efficient production planning and helps minimize waste. The role requires compliance with H-E-B’s food safety protocols, sanitation procedures, and proper operation and maintenance of bakery equipment.

This role is ideal for individuals who thrive in fast-paced retail environments, can handle detailed and precise tasks, and are passionate about delivering exceptional customer service. Prior experience of at least one year in cake decorating or a similar bakery role is required, along with strong communication, planning, and organizational skills. The candidate must also be comfortable using computer systems and equipment relevant to retail operations, such as label machines and scales.

Physical demands include standing for extended periods, reaching, bending, and lifting up to 40 pounds, with an emphasis on safety and teamwork to manage heavier items. The work environment may expose employees to varying temperature conditions and noise levels. Overall, the Cake Decorator position at H-E-B offers a meaningful opportunity to contribute creativity, skill, and customer-focused service to a respected retail company while growing professionally within the food service industry.