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RN Clinical Liaison

Job Overview

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Compensation

Salary
Range $65,300.00 - $87,200.00
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Benefits

competitive pay
401(k) with Company Match
Career advancement opportunities
National recognition programs
Local recognition programs
Teammate Assistance Fund
Medical insurance
Dental Insurance
Vision Insurance
Mileage reimbursement
Fleet vehicle program
Paid Time Off
Paid holidays
wellness programs
Education support
Tuition Assistance
Continuing Education Units
Life insurance
long-term disability insurance
voluntary benefits

Job Description

Heartland Hospice, part of Gentiva, is a national leader in hospice care, palliative care, home health care, and advanced illness management. With nearly 600 locations across 38 states and thousands of dedicated clinicians, Heartland Hospice offers compassionate care for patients in the comfort of their own homes. The organization is committed to providing holistic support that addresses the physical, emotional, and spiritual needs of patients and their families as they navigate serious illnesses or terminal diagnoses. Heartland Hospice belongs to a family of trusted brands including Gentiva Hospice, Emerald Coast Hospice Care, Hospice Plus, and several others focused on hospice, palliative, home health, and advanced illness management services. Headquartered in Atlanta, Georgia, Heartland Hospice fosters a collaborative work environment where achievements are recognized and kindness is a core value.

The role of Hospice Clinical Liaison at Heartland Hospice is pivotal in ensuring efficient and compassionate patient intake and referral processes. This position requires an experienced and compassionate nurse who will serve as the key link between referral sources—such as hospitals, physicians, case managers, and skilled nursing facilities—and the hospice care team. The Clinical Liaison is responsible for assessing patient eligibility, educating patients and families about hospice care, coordinating admissions, and maintaining strong professional relationships with referral partners. This role demands excellent clinical skills, strong communication abilities, and a commitment to patient advocacy and quality care. The Clinical Liaison will conduct daily visits to hospitals and facilities, respond promptly to referrals, and manage documentation to meet all clinical, legal, and payer requirements. This position offers an opportunity to make a meaningful difference in the lives of patients and their families while being part of a nationally recognized organization that values career growth, education, and wellness. Compensation is competitive, and the role includes a comprehensive benefits package for full-time, part-time, and per diem associates.

Job Requirements

  • Licensed nurse with three to five years hospice experience
  • BSN preferred
  • Minimum of three years hospice experience
  • RN license to practice nursing in the state of employment
  • CPR certification
  • Valid driver’s license and automobile insurance
  • Ability to travel for daily facility visits
  • Strong communication and interpersonal skills
  • Compassion and sensitivity to the needs of terminally ill patients and families

Job Qualifications

  • Licensed nurse with three to five years of hospice experience
  • BSN with five or more years of hospice experience preferred
  • Minimum of three years of hospice experience
  • Prior experience as a discharge planner, case manager, or educator preferred
  • Current RN license to practice nursing in the state of employment
  • CPR certification
  • Valid driver’s license and automobile insurance
  • Strong knowledge of hospice care and the unique needs of patients and families
  • Familiarity with community resources and referral networks
  • Excellent patient assessment and documentation skills
  • Ability to supervise staff, coordinate services, and manage programs effectively
  • Strong communication and interpersonal skills with sensitivity to diverse backgrounds
  • Compassion and sensitivity to the needs of terminally ill patients and their families
  • Flexibility to manage a variety of tasks and shifting priorities
  • Professional maturity, collaboration, and tact in working with interdisciplinary teams
  • Ability to influence and educate referral sources, patients, and families
  • Demonstrated commitment to patient advocacy and quality care

Job Duties

  • Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
  • Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
  • Educate patients and families on what hospice care includes, how it works, and why it matters providing clarity, reassurance, and compassion
  • Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
  • Serve as a liaison between referral sources and our hospice care team ensuring seamless handoffs, clear communication, and rapid response to needs
  • Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
  • Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

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