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RN Clinical Liaison

Job Overview

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Compensation

Salary
Range $64,500.00 - $86,100.00
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Benefits

competitive pay
401(k) with Company Match
Career advancement opportunities
National recognition programs
Local recognition programs
Teammate Assistance Fund
Medical insurance
Dental Insurance
Vision Insurance
Mileage reimbursement or fleet vehicle program
Paid Time Off
Paid holidays
wellness programs
Education support
Tuition Assistance
free Continuing Education Units
Company-paid Life Insurance
company-paid long-term disability insurance
voluntary benefits

Job Description

Heartland Hospice, part of Gentiva, is a compassionate healthcare provider specializing in hospice care, palliative care, home health care, and advanced illness management. With nearly 600 locations across 38 states, Heartland Hospice stands as a national leader in delivering care for patients facing serious and terminal illnesses. Their skilled clinicians are dedicated to supporting patients and families with personalized care in the comfort of their own homes, aiming to improve quality of life and provide comfort during challenging times. This commitment to compassionate, high-quality care is reflected through a trusted family of brands including Gentiva Hospice, Emerald Coast Hospice Care, Hospice Plus, and several others. Headquartered in Atlanta, Georgia, Heartland Hospice promotes a collaborative work environment that values kindness, professional growth, and recognition of outstanding achievements.

We are currently seeking an experienced and compassionate Hospice Clinical Liaison to join our team. This role is vital in ensuring that intake and referral processes are conducted efficiently to meet the needs of patients, families, referral sources, and the organization. The Hospice Clinical Liaison serves as an essential bridge between hospitals, home health agencies, physicians, case managers, skilled nursing facilities, and our hospice care team. In this position, you will assess patient eligibility for hospice services, educate patients and families about hospice care, and coordinate admissions by completing all necessary documentation in compliance with clinical, legal, and payer requirements. This role requires a professional who excels in building and maintaining strong relationships with referral partners and community stakeholders to increase awareness of hospice services. Daily visibility within healthcare facilities such as hospitals and skilled nursing centers is an important aspect of the role to establish rapport with discharge planners, case managers, and physicians.

The ideal candidate will be a licensed nurse with substantial experience in hospice care and possess strong clinical assessment skills, excellent communication abilities, and a compassionate approach to patient advocacy. The Hospice Clinical Liaison acts as an educator and advocate, supporting patients and families through a sensitive and often emotional journey while ensuring seamless coordination of care. At Heartland Hospice, you will have the opportunity to work in an environment that emphasizes professional maturity, flexibility, and teamwork alongside interdisciplinary professionals dedicated to quality end-of-life care. This full-time position offers competitive pay, comprehensive benefits, and numerous career advancement opportunities, making it an excellent choice for nursing professionals passionate about making a meaningful difference in patients' lives.

Job Requirements

  • Licensed nurse with three to five years of hospice experience
  • Current RN license to practice nursing in the state of employment
  • CPR certification
  • Valid driver's license and automobile insurance
  • Minimum of three years of hospice experience
  • Prior experience as a discharge planner, case manager, or educator preferred
  • Strong knowledge of hospice care and patient needs
  • Excellent communication skills
  • Ability to manage multiple tasks and priorities
  • Compassion and sensitivity to patients and families

Job Qualifications

  • Licensed nurse with three to five years of hospice experience
  • BSN with five or more years of hospice experience preferred
  • Minimum of three years of hospice experience
  • Prior experience as a discharge planner, case manager, or educator preferred
  • Current RN license to practice nursing in the state of employment
  • CPR certification
  • Valid driver's license and automobile insurance
  • Strong knowledge of hospice care and the unique needs of patients and families
  • Familiarity with community resources and referral networks
  • Excellent patient assessment and documentation skills
  • Ability to supervise staff, coordinate services, and manage programs effectively
  • Strong communication and interpersonal skills with sensitivity to diverse backgrounds
  • Compassion and sensitivity to the needs of terminally ill patients and their families
  • Flexibility to manage a variety of tasks and shifting priorities
  • Professional maturity, collaboration, and tact in working with interdisciplinary teams
  • Ability to influence and educate referral sources, patients, and families
  • Demonstrated commitment to patient advocacy and quality care

Job Duties

  • Receive and respond to referrals from hospitals, home health, physicians, case managers, skilled nursing facilities, and other healthcare professionals
  • Assess patient eligibility for hospice services by reviewing medical records, conducting clinical evaluations, and communicating with physicians and families
  • Educate patients and families on what hospice care includes, how it works, and why it matters providing clarity, reassurance, and compassion
  • Complete necessary documentation and coordinate the intake and admission process, ensuring all legal, clinical, and payer requirements are met
  • Serve as a liaison between referral sources and our hospice care team ensuring seamless handoffs, clear communication, and rapid response to needs
  • Make daily visits to hospitals and facilities, maintaining visibility and accessibility with discharge planners, case managers, and physicians
  • Build and maintain strong relationships with referral partners and identify new outreach opportunities to increase awareness of hospice services

Job Criteria

Experience

Mid Level (3-7 years)


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