Rider Services Representative

MV Transportation is a leading provider in the transportation industry, specializing in delivering safe, reliable, and customer-focused transit services. The company operates in various locations across the United States, including a strong presence in Seattle, Washington. MV Transportation prides itself on maintaining high standards of service quality, innovation, and commitment to its employees and customers alike. Their service portfolio typically includes paratransit, fixed route transit, and transportation management, serving diverse communities with a focus on accessibility and convenience. As a company deeply invested in its workforce, MV Transportation offers a supportive work environment fostering teamwork, professional growth, and competitive compensation. They strongly adhere to equal employment opportunity principles, ensuring fair treatment of applicants and employees without discrimination based on race, color, religion, or other legally protected characteristics.

The role of Rider Services Representative at MV Transportation based in Seattle is a dynamic clerical position critical to ensuring smooth operations within their transit services. This position involves a variety of administrative responsibilities, including reconciling drivers' manifests, accurately entering data into Trapeze software, handling customer reservations, providing detailed information to clients, and assisting with the application process for transit services. The Representative also prepares eligibility letters and pre-paid tickets, supporting the operational and accounting teams by assisting the Accounting Manager and handling other assigned duties as needed. Attention to detail, professional communication, and excellent customer service skills are essential for success in this role. The ideal candidate should be proficient in Microsoft Word and Excel, possess strong ten-key skills, and demonstrate the ability to multi-task efficiently in a fast-paced office setting. Additionally, this position offers a competitive hourly pay rate ranging from $22 to $28.21, including comprehensive healthcare benefits such as PPO medical, HSA medical plans, dental and vision coverage for the employee and their dependents, telemedicine, and supplemental insurance options. Other employee benefits include paid time off, paid holidays, and a generous paid sick leave program. As part of its commitment to employee well-being and fairness, MV Transportation conducts pre-employment drug testing and background checks where applicable after conditional offers are made. Aspiring candidates must be prepared to meet these standards while contributing positively to the company’s service excellence and team dynamics.