Revenue Manager

South Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Weekend Shifts

Benefits

Competitive health & wellness benefits, 401(K) & company match

Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement

training & development opportunities, career growth

Tuition Reimbursement

Employee Hotel Rates, other discounts, perks and more

Job Description

Loews Miami Beach Hotel is a renowned oceanfront resort located in the heart of South Beach. Recently enhanced by a $50 million renovation, this iconic hotel offers guests an unparalleled experience characterized by luxury, sophistication, and a vibrant oceanfront atmosphere. Established in 1960 as part of Loews Hotels, a prestigious company operating diverse hotels and resorts across the United States, this property blends classic charm with modern elegance. Loews Hotels is recognized for fostering a diverse and inclusive work environment, emphasizing employee growth, belonging, and impactful careers across a variety of disciplines including Guest Services, Finance, Culinary, and IT. The company actively promotes a culture of inclusion regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability, ensuring that every team member is valued for their authentic self.

The Revenue Manager role at Loews Miami Beach Hotel is a pivotal position responsible for supporting the Area Director of Revenue Management in driving profitable hotel revenue and expanding market share. This role involves managing the daily revenue management operations, including pricing strategy, inventory management, and group block management. The Revenue Manager conducts critical meetings such as Group Business Reviews and Revenue Strategy sessions to ensure strategic alignment. This position demands a highly analytical mindset, keen attention to detail, and strong organizational capabilities to prioritize and execute tasks efficiently. Being an assertive leader capable of influencing change and fostering collaborative relationships across departments is essential. Additionally, the Revenue Manager oversees revenue forecasting, approves group room requests, manages group wash accuracy, conducts group pickup meetings, and utilizes advanced analytics tools like IDeaS G3 and TravelClick BI to inform revenue strategies. The role requires a forward-thinking individual who enjoys creative problem-solving and continuous learning, contributing to the hotel’s outstanding revenue management practices.

Job Requirements

College degree in hospitality management or related equivalent experience
Previous hotel revenue management experience
Thorough understanding of hotel operations either through education or prior work experience
Analytical thinker able to break down complex situations, analyze, explain, and suggest strategy ideas and changes/improvements to senior leadership
Excellent computer skills with advanced experience in Microsoft Office applications especially Microsoft Excel
Excellent written and oral English communication skills and telephone etiquette
Able to type 25+ wpm
Flexible to work any shift including weekends and holidays
Previous hotel operations experience
Previous supervisory experience
Proficient with Opera PMS, Delphi.fdc and IDeaS G3 or equivalent systems

Job Qualifications

A relationship builder with a dynamic approach to developing connections
An analytical thinker who is able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership
An assertive leader who confidently defends a point of view and becomes a driving force for change when needed
Agile in multi-tasking and able to make sound decisions based on available information
A continually curious forward thinker who loves to learn and find creative solutions
Experience: Previous Hotel Revenue Management experience
A thorough understanding of Hotel Operations, either through education or through prior work experience
Analytical thinker
able to break down complex situations, analyze, explain, and suggest strategy ideas & changes/improvements to senior leadership
Excellent computer skills
advanced experience with Microsoft Office applications, specifically Microsoft Excel
Must have excellent written and oral English communication skills and telephone etiquette skills
Must be able to type 25+ wpm
Must be flexible to work any shift, including weekends and holidays, if required
Previous hotel operations experience
Previous supervisory experience
Proficient with Opera PMS, Delphi.fdc and IDeaS G3 (or equivalent systems)
Education: College degree in Hospitality Management or related equivalent experience

Job Duties

What We're Looking For: The Revenue Manager supports the (Area) Director of Revenue Management in implementing Revenue Management efforts with the overall objective of driving profitable hotel revenue and increasing market share
Job responsibilities include, but are not limited to, running and supervising the daily on-property Revenue Management processes for the hotel, setting & executing pricing strategy, inventory management, Group block management, and conducting meetings such as Group Business Review, Group Pickup and Revenue Strategy Meetings
Detail oriented, organized and able to prioritize work load
Oversee daily Revenue Management processes for the hotel such as running & distribution of reports, pricing and inventory management
Manage Definite Groups, including:
Complete the Group Forecast
Create Group Plug forecast (based on rooms and meeting space availability)
Review and Update Definite group wash weekly for monthly forecasts
Present Group forecast to DOSM/DORM/DOS
Evaluate and Approve requests for additional rooms from Sales, Event Managers and Group DSAs
Ensure accuracy of Turnovers / Addendums turned by Group Desk
Conduct Group Pickup Meeting and assist and direct Analyst on managing the daily group cut-offs
Oversee Group Strategy, including:
Review, analyze and edit MARs, Transient Protected and IDeaS Group Pricing seasons
Provide Group Displacement Analysis and Follow Up for Outstanding Business Review decisions
Participate and Provide Analytics for Daily Business Review
Run the meeting in the absence of the DORM
Attend and participate in Revenue Meeting, and run the meeting in the absence of the DORM
Monitor IDeaS G3 to approve recommended rates, length-of-stay patterns, and Demand analysis
review with DORM & DOSM
Incorporate data from TravelClick BI tools into hotel's Revenue Strategies
Analyze Weekly and Monthly STAR Reports and apply lessons learned to future months and years
Implement '13th Month' strategies so that inventory rolling into the 365-day booking window is selling with the correct rates and restrictions
Implement Special Event strategies as necessary
Approve Favor Rate requests
Assist with monthly Forecast and annual Budget
Assist with renovation displacement scenarios
Assist in Management and development of Revenue Analyst
Liaise with the Front Desk on Upsell strategy
Champion Revenue Management thinking and processes across all departments in the hotel
Ad-hoc analysis as necessary
Cover DORM duties in their absence (with support from RDORM and CDORM)
Attends all appropriate hotel meetings and training sessions
Revenue Analyst