Retail Wireless Sales Specialist - Tonawanda, NY

Consumer Cellular is a pioneering wireless service provider founded in 1995 and specifically tailored to meet the needs of Americans aged 50 and over. Based in Scottsdale, Arizona, the company has expanded to serve more than 4 million subscribers across the United States, offering affordable and accessible phone plans, popular devices, and exceptional nationwide coverage. Known for its consistent top rankings in customer service and network satisfaction, Consumer Cellular prides itself on 100% U.S.-based customer support, a commitment that has earned it numerous awards and recognition including being ranked number one in customer satisfaction and network coverage by the American Customer Satisfaction Index in 2024. The company operates over 50 neighborhood retail stores, an online platform, and partners with major retailers such as Target and Walmart to provide extensive accessibility to its services nationwide.

The Retail Wireless Sales Specialist role at Consumer Cellular is more than a typical sales position; it embodies the company's mission to redefine retail by emphasizing personal connections and genuine service. Located in Tonawanda, NY, this role is a modified full-time position with working hours generally ranging from 30 to 39 hours per week, offering flexibility and consistency that suits a variety of lifestyles. The wage for this role ranges from $17.50 to $18.50 per hour, supplemented by uncapped commission earning potential, making it both a financially rewarding and professionally fulfilling opportunity.

As a Retail Wireless Sales Specialist, you will serve as a vital brand ambassador, cultivating an inviting and comfortable store environment that feels more like a living room than a conventional retail space. This unique approach highlights Consumer Cellular’s dedication to making every guest feel valued and appreciated, fostering relationships that evolve beyond transactions into lasting friendships. The role calls for exceptional interpersonal skills, patience, and a deep understanding of cellular products and services, allowing you to guide customers confidently through their options.

Your responsibilities will include building and nurturing strong relationships with guests, colleagues, and leadership, fostering a collaborative and positive workplace culture. You will be trained to translate complex wireless technology and product features into simple, understandable terms that resonate with customers of all backgrounds. Staying informed about current promotions, product updates, and industry trends will enable you to consistently meet and surpass individual and team performance goals.

Moreover, you will manage customer accounts attentively, proactively recommending the best plans and offers tailored to each guest’s needs while ensuring a seamless and professional experience. Your role as an investigator and problem solver will ensure accuracy and satisfaction in every transaction. This customer-focused approach is at the heart of Consumer Cellular’s retail vision, positioning the company as a beloved community resource and trusted wireless provider.

This position offers significant opportunities for career growth, leadership development, and skill enhancement within a supportive and inclusive corporate culture. If you are passionate about delivering outstanding service, building meaningful connections, and working within a company that values its employees just as much as its customers, Consumer Cellular provides the ideal environment to thrive and succeed.