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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $16.00 - $18.80
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Tuition Assistance
Employee Discounts
flexible scheduling
Job Description
The Michaels Companies Inc. stands as the premier destination for creativity and celebration, serving customers across North America through over 1,300 stores located in 49 states and Canada, as well as online platforms Michaels.com and Michaels.ca. Founded in 1973 and headquartered in Irving, Texas, Michaels is synonymous with arts and crafts, offering an extensive range of supplies for crafting, home décor, framing, and seasonal celebrations. Additionally, Michaels owns Artistree, a manufacturer specializing in custom and specialty framing merchandise, further solidifying its position as a leader in the creative retail industry. At Michaels, the commitment goes beyond just providing products; it... Show More
Job Requirements
- High school diploma or equivalent
- Experience working with children and coordinating children’s events
- Retail or customer service experience
- Strong communication skills
- Excellent interpersonal skills
- Ability to stand for long periods
- Ability to lift heavy boxes and use ladders
- Comfortable moving throughout a retail store environment
- Ability to complete administrative tasks including emails and phone calls
- Adherence to company policies and procedures
- Flexible availability including nights, weekends, and early mornings
- Ability to work in both climate-controlled and non-climate-controlled environments
Job Qualifications
- High school diploma or equivalent
- Experience working with children and children’s events
- Retail or customer service experience
- Excellent people skills
- Good communication skills including written, verbal, and nonverbal communication
- Organizational skills
- Interpersonal skills
- Creative problem-solving skills
- Ability to multitask and manage multiple events
- Energetic and enthusiastic personality
- Ability to handle job stress and interact effectively with guests and co-workers
Job Duties
- Plan and coordinate multiple events including children’s birthday parties and craft classes
- Engage clients by fostering a fun and creative environment
- Demonstrate and instruct crafts and activities like face painting
- Facilitate party add-ons such as goody bags and balloons according to company standards
- Communicate event details with clients and store team members
- Complete administrative tasks including answering emails, phone calls, and paperwork
- Adjust event plans based on client feedback and create backup plans
- Ensure client satisfaction and uphold cleanliness and safety standards by setting up and cleaning before and after events
- Help customers shop, locate products, and provide solutions
- Deliver fast and friendly checkout experiences
- Promote and enroll customers in Rewards programs and Private Label Credit Cards
- Educate customers on Voice of Customer survey
- Assist with Omni channel processes such as Buy Online Pickup in Store and Ship From Store
- Participate in truck unload, stocking, and planogram processes
- Complete merchandise recovery and store maintenance
- Perform Store in Stock Optimization and AD set duties
- Support shrink and safety programs
- Follow Standard Operating Procedures and company policies
- Interact respectfully and positively with customers and team members
- Cross trained in custom framing selling and production
- Maintain daily store cleanliness including sweeping, vacuuming, dusting, and restroom upkeep
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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