Retail Supervisor, MetLife Stadium

Job Overview

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Employment Type

Part-time
Hourly
Seasonal
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Compensation

Hourly
Range $26.50 - $28.00
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Work Schedule

Flexible
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Benefits

weekly pay
Training and development opportunities
Employee Discounts
Flexible work schedules
Health Insurance
Dental Insurance
Vision Insurance
401(k) with Company Match
paid vacation days
Paid holidays
Paid parental bonding leave
Employee assistance program
Tuition Reimbursement
Professional certification reimbursement

Job Description

Delaware North Sportservice, a division of Delaware North, is currently seeking seasonal Retail Supervisors to join their dynamic team at MetLife Stadium in East Rutherford, New Jersey. Delaware North is a global leader in hospitality and food service, with over 100 years of experience delivering exceptional guest experiences across various iconic locations including sports arenas, national parks, casinos, and hotels. The company prides itself on its commitment to its employees' growth and well-being, offering a comprehensive benefits package and opportunities for career advancement in the hospitality industry.

The opportunity as a Retail Supervisor at MetLife Stadium offers candidates the chance to be part of an exciting, fast-paced environment where every workday is filled with energy and action during game days and events. This seasonal position involves supervising and training retail associates to ensure smooth store operations and adherence to established retail standards, policies, and procedures. Retail Supervisors play a critical role in maintaining merchandising integrity, managing inventory, and providing excellent customer service. The position offers hourly pay ranging from $26.50 to $28.00 and includes potential access to benefits such as health insurance, dental and vision plans, 401(k) with company match, paid vacation, parental leave, employee assistance programs, and educational reimbursement opportunities for eligible team members.

Working as a Retail Supervisor at Delaware North Sportservice means engaging with guests directly, ensuring their retail experience is seamless and enjoyable. It requires leadership in managing a team, overseeing store openings and closings, and maintaining cleanliness and safety in the retail environment. The role also demands physical stamina due to standing, lifting, climbing stairs, and repetitive motions. This position is ideal for professionals passionate about retail operations who thrive in a customer-service-centric atmosphere and want to contribute to the legacy of a family-owned company with a global footprint. The Retail Supervisor is vital to delivering high standards that meet and exceed customer expectations while driving operational success at one of the most recognizable sports venues in the country.

Job Requirements

  • Must be 18 years old
  • previous cash handling experience and basic math skills required
  • previous experience working with point of sale system required
  • high school diploma or GED required
  • minimum of 1 year of supervisory experience in a customer service or retail environment preferred
  • ability to lift up to 50 pounds
  • ability to stand, lift, climb stairs and perform repetitive motions for extended periods
  • ability to bend, reach and climb on ladders

Job Qualifications

  • High school diploma or GED
  • minimum of 1 year of supervisory experience in a customer service or retail environment preferred
  • previous cash handling experience and basic math skills
  • previous experience working with point of sale system
  • ability to train and lead retail associates
  • strong communication and interpersonal skills
  • ability to maintain professional visual displays
  • knowledge of retail merchandising principles

Job Duties

  • Supervises retail associates
  • completes store operational needs by assigning employees and following up on work results
  • trains to and maintains retail standards, policies and procedures
  • opens and closes retail locations as directed by management
  • assists retail management with the daily procedures and operations
  • monitors store floor, assists with guests needs and requests
  • regularly evaluates, creates, and maintains professional visual displays
  • provides direction to retail associates regarding store merchandising and displays
  • ensures integrity of physical inventory and par levels
  • maintains cleanliness and safety standards throughout the retail shops
  • performs duties as assigned
  • performs retail cashier duties when needed

Job Criteria

Experience

Mid Level (3-7 years)


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