Retail Supervisor, Lenox Square Mall

Nespresso is a global leader in premium coffee, dedicated to delivering an exceptional coffee experience through sustainability, innovation, and community engagement. As a certified B Corporation, Nespresso prioritizes its triple bottom line of People, Profit, and Planet, emphasizing quality, sustainability, diversity, and inclusion across all its operations. With a presence spanning factories, boutiques, and office locations, the company fosters a culture of growth and development, empowering employees to reach their full potential while driving positive change in the coffee industry and beyond. At Nespresso, every cup of coffee is an opportunity to inspire, innovate, and care for the community and the environment.

The role of Team Lead at the Nespresso retail boutique located in Lenox Square Mall is a pivotal position that combines leadership with a passion for delivering outstanding customer experiences. As a Team Lead, you will partner closely with the Boutique Manager and Assistant Store Manager to elevate the boutique atmosphere, ensuring every guest encounter is memorable and warm. Your responsibilities will revolve around coaching and developing your team, fostering a hospitality-driven culture, and driving sales through expert product knowledge and personalized service. This position requires a dynamic leader who thrives in a fast-paced retail environment and is committed to creating exceptional coffee moments that resonate with customers and build lasting relationships.

In this role, you will be responsible for managing daily store operations, maintaining high standards of cleanliness and visual merchandising, and ensuring adherence to all operational protocols including inventory management and cash handling. Acting as manager on duty, you will leverage sales reporting and trend analysis to meet and exceed store goals in sales and customer service. Your leadership will inspire your team to achieve performance targets through effective coaching, training, and motivation.

Nespresso offers competitive pay with an approximate hourly rate of $24.50 plus a quarterly bonus for team achievements. Employees enjoy a comprehensive benefits package that includes a free Nespresso machine and coffee product allowance, 401k with company match, educational reimbursement, health and mental wellness programs, diversity and inclusion resource groups, commuter benefits, pet adoption reimbursement, employee recognition initiatives, and discounts at over 2,000 companies. This role enables meaningful work in a brand committed to making a positive environmental and social impact while developing your career in a supportive and collaborative environment. Join Nespresso and reimagine what coffee can be and what you can become as a leader in an innovative, purpose-driven company.