Retail Supervisor

Fremont, CA, USA|

Job Overview

Compensation

Hourly

Range $19.80 - $26.57

Benefits

Quarterly bonus program

comprehensive medical plan

Dental Insurance

Vision Insurance

Well-being plans

401(k) with company matching

Paid Time Off

floating holidays

Employee assistance program

Tuition assistance program

Employee Discounts

Job Description

Columbia Sportswear Company is a well-established global retail organization with over 430 stores worldwide, specializing in outdoor apparel, footwear, and accessories. Known for its commitment to quality, innovation, and sustainability, Columbia Sportswear Company has earned a reputation for connecting active people with their passions through a range of trusted brands including Columbia, prAna, Sorel, and Mountain Hardwear. As a leader in the outdoor industry, Columbia emphasizes creating memorable consumer experiences by blending performance with comfort and style, all while fostering a positive, inclusive, and engaging workplace environment.

With a solid foundation in both retail and corporate operations, Columbia Sportswear offers employees competitive total rewards, including a quarterly bonus program designed to recognize store performance, comprehensive medical plans with FSA and HSA options, dental and vision coverage, and well-being plans. In addition, employees can participate in a 401(k) plan with company matching, ensuring financial security and growth opportunities.

Columbia places high importance on well-being support by offering paid time off, floating holidays, a quarterly reimbursement program for health and fitness, and an Employee Assistance Program providing free access to mental health services, financial advice, and discounts on fitness programs. The company also supports community involvement through paid culture, community, and volunteer hours, allowing employees to contribute to causes they are passionate about. For those looking to advance their careers, Columbia provides tuition assistance and learning and development courses, fostering continuous professional growth.

The Retail Supervisor role at Columbia Sportswear Company is an integral part of the Store Leadership Team. This leadership position is responsible for overseeing associate-level team members in a specific area of the store, ensuring smooth day-to-day operations and maintaining high standards of customer service. The supervisor fosters a positive work environment by exemplifying Columbia’s core values, encouraging teamwork, and providing coaching and training to team members. This position plays a key role in driving store profitability by managing inventory processes including receiving, handling, replenishing, and processing products.

Retail Supervisors collaborate closely with other members of the store leadership team to enforce company policies, procedures, and quality standards. They are tasked with problem-solving, maintaining adherence to procedures, and elevating customer experiences in the store. This role requires effective communication skills to interact with store teams, customers, and management, ensuring everyone is aligned with the company's mission and operational goals. The position demands a strong work ethic, physical stamina to handle an active retail environment, and flexibility to work varied schedules in response to business demands.

The hiring range for this position is from $19.80 to $26.57 per hour, with pay decisions influenced by market rates, candidate qualifications, experience, and internal equity. Columbia Sportswear Company is an equal opportunity employer committed to diversity and inclusion, ensuring fair treatment for all applicants and employees regardless of gender, race, or disability. Reasonable accommodations are provided as needed throughout the employment process.

Job Requirements

High School Diploma or GED preferred
2-5 years of experience in retail supervision or related specialization
Skilled in operating Point of Sales (POS) systems, in-store computerized systems, and telephone
Ability to communicate effectively with team members, management, and customers
Availability to work a flexible retail schedule including weekends, holidays, and seasonal hours
Physical ability to perform tasks requiring movement and handling of items up to 40 lbs
Willingness to adhere to company policies and procedures and maintain high standards of individual behavior

Job Qualifications

No specific education required (High School Diploma or GED preferred)
2-5 years of experience in position or specialization
Skill operating a Point of Sales (POS) system, other in-store computerized systems, and telephone
Effective communication skills
able to exchange ideas and information with the store leadership team, associates, and consumers

Job Duties

Oversees the day-to-day work of associate level staff
Provide direction and guidance, training, and coaching to associate-level team members to ensure efficient and effective operations and proper store procedures to support the overall customer experience in-store
Supervise assigned department of responsibility, overseeing the profitability of the store by receiving, handling, replenishing, and processing
Create and maintain store culture through teamwork and coaching, displaying a high professional standard of individual behavior and leading by example
Collaborate with the store leadership team concerning policies, procedures, and standards for assigned areas of responsibility
Maintain company standards and policies
ensure that employees adhere to procedures and quality standards, working to resolve any problems or errors