Retail Supervisor

Waterbury, CT, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $18.00 - $20.00

Work Schedule

Standard Hours

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Career development opportunities

inclusive work environment

flexible schedule

Job Description

RWB Thrift is a dynamic and community-focused thrift store committed to offering affordable, quality second-hand goods while promoting sustainability and supporting local initiatives. As a retail establishment, RWB Thrift prides itself on creating a welcoming shopping environment that appeals to a diverse customer base, emphasizing excellent service, team collaboration, and efficient operations. The company fosters a culture of inclusivity and growth, ensuring that both employees and customers feel valued and respected. RWB Thrift operates in a fast-paced, busy retail environment where attention to detail and customer satisfaction are paramount, making it a great place for those passionate about retail and community service to thrive.\n\nThe role of Retail Supervisor at RWB Thrift is pivotal in supporting the Retail Manager and ensuring the smooth, day-to-day operations of the sales floor. This position serves as a leadership role, overseeing various aspects such as customer service excellence, inventory control, cashier operations, and team development. The Retail Supervisor works closely with the Retail Manager to achieve sales targets and maintain store standards, while also taking initiative in coaching and mentoring staff for ongoing development. This role is ideal for individuals seeking to advance their retail careers within a supportive framework that provides guidance and opportunities for learning. The Retail Supervisor will be responsible for managing daily retail activities, directly influencing the customer shopping experience, and implementing effective sales strategies that contribute to the overall success of the thrift store. Fluent communication in English and Spanish is preferred to effectively serve a diverse clientele and team. This position requires flexibility, a proactive attitude, and the ability to thrive in a noisy, bright, and fast-paced work environment. The hourly wage ranges from $18.00 to $20.00, reflecting the importance of this role in driving operational excellence and customer satisfaction at RWB Thrift.

Job Requirements

Capable of safely performing essential job functions in accordance with ADA FMLA and other regulations
Ability to occasionally lift and carry up to 25 lbs frequently exert up to 25 lbs of force and constantly apply negligible force
Able to stand for extended periods
Proficient in repetitive motions such as extending hands and arms and working primarily with fingers
Skilled in tasks involving seizing holding grasping turning or working with hands
Capable of maintaining body equilibrium to prevent falling on narrow slippery or moving surfaces and performing agile tasks
Possesses clarity of vision at 20 inches or less and 20 feet or more
Required to wear closed-toe shoes for safety purposes
Able to work effectively in a noisy bright and fast-paced environment
Flexible to switch tasks or departments as needed based on operational requirements

Job Qualifications

Proficiency in both English and Spanish preferred
Excellent verbal and written communication skills including ability to communicate with internal and external customers
Basic computer skills including MS Office Teams and Outlook
Ability to work independently and complete assignments within given parameters
High school diploma or GED preferred
Previous thrift retail warehouse or customer-facing experience preferred but not required

Job Duties

Manage day-to-day operations of the sales floor ensuring adherence to store standards and optimal customer service delivery
Supervise and mentor retail team members providing ongoing coaching to enhance performance and foster a positive work environment
Ensure exceptional customer service handling inquiries and resolving issues promptly
Oversee inventory levels ensuring products are well-stocked merchandised and priced accurately
Supervise cashier operations including transaction processing and adherence to cash handling procedures
Review key reports and contribute to achieving performance metrics with guidance from the Retail Manager
Collaborate with the Retail Manager to implement sales strategies optimize productivity and contribute to overall store success