Retail Supervisor

Grand Rapids, MI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

401(k)

Dental Insurance

employee discount

flexible schedule

Health Insurance

Paid Time Off

Parental leave

Tuition Reimbursement

Vision Insurance

Job Description

Meijer is a family-owned company deeply rooted in serving people and communities with care and dedication. Known for its commitment to leadership, personal growth, and community service, Meijer offers career opportunities for individuals who want to develop professionally while making a positive impact. With a rich history in the retail sector, Meijer operates as a supercenter chain featuring groceries, general merchandise, and other services, providing a convenient one-stop shopping experience. Its workforce enjoys various employee rewards, including weekly pay, scheduling flexibility, paid parental leave, paid education assistance, team member discounts, and development programs aimed at career advancement.

The role of Retail Department Supervisor at Meijer’s Knapps Corner location in Grand Rapids, MI, is an exciting full-time leadership opportunity for someone passionate about retail management and customer service excellence. This position involves planning, directing, and supervising daily operations within store departments while acting as a mentor and coach to team members. The Retail Department Supervisor plays a crucial part in driving customer satisfaction, meeting sales goals, implementing marketing strategies, and maintaining the store’s appearance according to company standards. By fostering a positive work environment and developing the team’s skills and careers, the supervisor ensures that customer service remains fast, friendly, and efficient throughout the shopping experience. This role requires a hands-on leader who communicates effectively, resolves conflicts, manages multiple tasks, and ensures compliance with safety and company policies. The supervisor is instrumental in staffing decisions, sales performance, inventory shrinkage control, and cultivating a motivating workplace aligned with Meijer’s values. Joining Meijer as a Retail Department Supervisor means becoming part of a supportive family-oriented culture that values both business success and community wellbeing. The comprehensive role not only challenges an individual to excel in management duties but also offers chances for personal growth supported by paid education assistance and development programs leading to career growth within the company.

Job Requirements

High school diploma or its equivalent
2-3 years of related retail experience
One year of management experience
Experience in rotational assignments within different store departments
Strong communication skills to provide clear and precise direction
Conflict resolution skills
Ability to manage multiple tasks
Ability to analyze financial and statistical data
Ability to teach suggestive selling
Commitment to safety at all times
Mentoring skills
Completion of required certifications

Job Qualifications

High school diploma or equivalent
2-3 years of related retail experience
One year of management experience
Experience with rotational assignments in various store areas such as meat, bakery, produce, deli, customer service and product flow
Ability to communicate clearly and provide precise direction to team members
Ability to resolve conflict by addressing root cause issues
Ability to manage multiple tasks simultaneously
Ability to analyze financial and statistical information to make informed decisions
Ability to teach suggestive selling techniques
Ability to lead a safety-conscious organization
Ability to mentor various team member levels including SDITs, hourly team members and team leaders
Successful completion of all required certifications

Job Duties

Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members
Responsible for staffing, selection and hiring to achieve staffing needs
Promote succession planning by providing career paths, identifying development needs for team members, and making promotion decisions
Document and apply disciplinary actions and make recommendations concerning discharge
Responsible for P&L, achieving sales and maintaining shrink for the department
Model exceptional, fast and friendly customer service
Communicate the Meijer Friendly Initiative in all team meetings and conversations
Mentor and coach team members to exceed customer service and sales goals and maintain area standards
Ensure team is trained in all job aspects and complete required training
Spend majority of time within the store communicating with customers and team members to ensure exceptional service
Promote a safe work environment
Maintain reliable and consistent attendance
Perform other duties as assigned