Retail Store Specialist - (Customer Service/Merchandising) - Part Time (Nights and Weekends)

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer with a strong footprint in the Northeast, operating over 150 stores and managing a substantial shopping center business where it serves as the anchor tenant in more than half of its locations. The company prides itself on delivering exceptional value to customers through its diverse product offerings and competitive pricing, fostering a community-focused approach that emphasizes responsibility in retail practices. With annual revenues exceeding $850 million and a shopping center portfolio valued at over $75 million, OSJL stands out as a leader in its sector, committed to sustainable growth and positive community impact.

The employment opportunity at OSJL offers a compensation range from $15.75 to $16.75 per hour, which is influenced by the candidate's experience and position. OSJL provides all associates with a 30% discount on products, enhancing the employee experience beyond regular compensation. The role being offered is a Store Specialist position, which is integral to the company's mission of creating an engaging and positive shopping environment. This position involves delivering excellent customer service, managing complex point-of-sale transactions, and overseeing the smooth operation and merchandising of assigned areas within the store.

As a Store Specialist, the individual will contribute to the customer experience by adhering to the T.R.E.A.T. model, which promotes respectful and attentive interactions. They will assist customers with inquiries, locate items, and ensure transactions are completed accurately, using advanced point-of-sale functionalities. The role also includes promoting company-wide initiatives such as donations, loyalty programs, and special promotions, which support both customer engagement and corporate social responsibility.

In addition to customer-facing duties, the Store Specialist will be responsible for maintaining store appearance through merchandising and restocking in line with company guidelines. They will also manage and train assigned associates, overseeing scheduling and breaks to comply with policies and regulations. A critical aspect of the position is communication with store leadership to identify issues and suggest improvements, ensuring operational excellence.

Safety and organization are priorities; hence, maintaining a clean and hazard-free environment for both customers and employees is part of the job. Handling damages and returns efficiently according to established procedures is also expected. The role requires physical activity such as moving, using hand tools, and potentially ascending ladders, reflecting an active work environment.

OSJL emphasizes personal growth and well-being by offering benefits such as generous paid time off, comprehensive health and wellness coverage including medical, dental, vision, and life insurance, as well as additional support programs like Care.com access and Accolade Care for personalized healthcare navigation. The company also supports financial security with flexible spending accounts, short-term disability for full-time associates, referral bonuses, tuition reimbursement, profit-sharing bonuses, and a 401(k) retirement plan. Moreover, employees can enjoy various discounts at partner companies and exclusive vacation opportunities.

This role is suitable for candidates who can commit to flexible scheduling, including nights and weekends, and who possess strong communication skills and a background in retail merchandising or customer service. OSJL fosters an inclusive and equal opportunity work environment, encouraging applications from diverse candidates and providing reasonable accommodations to enable all employees to perform their essential functions effectively.