- Retail Store Specialist - (Customer Service/Merchandising) - Part Time
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $15.75
Benefits
30% associate discount
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan
Tuition Reimbursement
profit sharing bonus
Job Description
Ocean State Job Lot (OSJL) is a prominent general merchandise retailer with an impressive footprint of over 150 stores across the Northeast. The company operates with a revenue exceeding $850 million and also manages a shopping center business valued at over $75 million, with OSJL serving as the anchor tenant in more than half of these centers. OSJL is dedicated not only to providing exceptional value to its customers but also to fostering positive community impact and promoting a more responsible retail model. The company’s strong commitment to its employees and customers makes it a recognized leader in the retail industry, celebrated for its quality products and excellent service. The retail stores offer a diverse range of goods, catering to a wide variety of consumer needs in a friendly and welcoming environment.
The Store Specialist position at Ocean State Job Lot plays a vital role in ensuring each customer receives outstanding service and support during their shopping experience. This full-time role involves managing customer interactions, handling advanced point-of-sale transactions, and maintaining the visual and operational standards of assigned store areas, all while upholding the company’s policies and merchandising guidelines. The Store Specialist is also responsible for overseeing and coordinating the work of assigned associates, ensuring smooth daily operations. This position requires strong customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.
Compensation for this role ranges between $15.75 and $16.75 per hour, with the exact pay depending on candidate experience and position. Additionally, all associates benefit from a 30% discount on store products, enhancing the overall value of employment at OSJL. Working as a Store Specialist offers many perks including generous paid time off, comprehensive health benefits, and opportunities for career growth through tuition reimbursement and profit-sharing bonuses. Whether new to retail or experienced, those in this role contribute directly to the company’s success by creating a positive shopping atmosphere and supporting their team effectively. The position may involve night and weekend shifts, reflecting the business’s needs, with a focus on maintaining a safe, organized, and customer-friendly store environment at all times.
The Store Specialist position at Ocean State Job Lot plays a vital role in ensuring each customer receives outstanding service and support during their shopping experience. This full-time role involves managing customer interactions, handling advanced point-of-sale transactions, and maintaining the visual and operational standards of assigned store areas, all while upholding the company’s policies and merchandising guidelines. The Store Specialist is also responsible for overseeing and coordinating the work of assigned associates, ensuring smooth daily operations. This position requires strong customer service skills, attention to detail, and the ability to work in a fast-paced retail environment.
Compensation for this role ranges between $15.75 and $16.75 per hour, with the exact pay depending on candidate experience and position. Additionally, all associates benefit from a 30% discount on store products, enhancing the overall value of employment at OSJL. Working as a Store Specialist offers many perks including generous paid time off, comprehensive health benefits, and opportunities for career growth through tuition reimbursement and profit-sharing bonuses. Whether new to retail or experienced, those in this role contribute directly to the company’s success by creating a positive shopping atmosphere and supporting their team effectively. The position may involve night and weekend shifts, reflecting the business’s needs, with a focus on maintaining a safe, organized, and customer-friendly store environment at all times.
Job Requirements
- Must be 18 years of age or older
- Availability to work nights and weekends as required by the business
- Ability to lift and move up to 35 lbs regularly
- Basic math and reading skills
- Good verbal and written communication skills
- Prior retail merchandising, customer service and/or cashier experience preferred
- Ability to maintain a safe and organized work environment
Job Qualifications
- Prior retail merchandising, customer service and/or cashier experience in other retail environments is preferred
- Basic math and reading skills, legible handwriting, and good verbal and written communication skills are required
- Full-time associates in this role must have availability to work as needed by the business including nights and weekends
- Must be 18 years of age or older
Job Duties
- Build lasting relationships by providing exceptional customer service through the T.R.E.A.T. model, fostering a welcoming environment
- Assist customers with inquiries, locate items, complete purchases, handle transactions accurately, and perform advanced point-of-sale functions
- Promote company-wide customer initiatives (donations, loyalty programs, promotions)
- Maintain visually appealing displays, restock assigned areas, and merchandise new items according to company guidelines
- Train and coordinate assigned associates, manage breaks according to policy and regulations
- Communicate issues and improvement opportunities to store leadership
- Maintain a safe and organized environment for customers and associates through proactive maintenance and cleaning
- Handle daily damages and returns according to established procedures
Job Criteria
Experience
No experience required
Job Location
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