Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Ocean State Job Lot (OSJL) is a renowned general merchandise retailer operating with an impressive portfolio of over 150 stores across the Northeast region. With annual revenues exceeding 850 million dollars and a significant presence in the shopping center industry, OSJL anchors more than half of its centers, generating over 75 million dollars in revenue from these properties. The company has a long-standing commitment to providing exceptional value to its customers by offering a wide range of high-quality products while also championing positive changes in the communities it serves. OSJL is pioneering a more responsible retail model, emphasizing sustainability, community involvement, and customer satisfaction to create a shopping experience that goes beyond just transactions.

The Store Specialist position at Ocean State Job Lot is a crucial role designed to enhance customer experiences by ensuring an inviting and efficient store environment. This role sits at the intersection of customer service, operational oversight, and merchandising expertise. Store Specialists are expected to manage and execute complex point-of-sale transactions accurately while maintaining adherence to company policies and visual merchandising standards. They will also oversee and train assigned associates, ensuring team coordination and compliance with break policies and work regulations. This supervisory aspect requires leadership skills and the ability to communicate effectively with both staff and store management.

In this role, the Store Specialist will act as a brand ambassador for OSJL, consistently delivering superior customer service based on the T.R.E.A.T model, which fosters welcoming interactions and builds lasting customer relationships. The job demands versatility; specialists will assist customers with their inquiries, locate merchandise, and facilitate smooth purchase transactions. Beyond customer interactions, the role includes maintaining attractive merchandise displays, restocking, and merchandising new items aligned with company guidelines, contributing directly to the store’s overall aesthetic and product availability.

Moreover, Store Specialists are responsible for operational housekeeping tasks like managing daily damages, handling returns properly, and maintaining a clean and safe environment for both customers and coworkers. These duties ensure that the store not only looks appealing but also functions efficiently and safely. The role requires physical stamina as it involves frequent periods of movement, lifting of items weighing up to 35 pounds, ladder use, and other manual activities necessary for stocking and maintaining merchandise.

This opportunity is offered as an hourly wage position, with compensation ranging from $14.75 to $15.75 per hour, depending on candidate experience and qualifications. Associates enjoy significant perks, including a generous 30 percent discount on products, comprehensive health and wellness benefits, paid time off, and access to personal well-being resources. OSJL also offers professional growth incentives such as tuition reimbursement, profit sharing bonuses, and a 401K plan, underscoring its investment in employee development and financial security.

Overall, the Store Specialist position at Ocean State Job Lot offers a challenging yet rewarding career path within a company that values innovation, community, and employee well-being. It presents a great opportunity for individuals who thrive in dynamic retail environments and want to be part of a team dedicated to delivering exceptional value and service.