Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Ocean State Job Lot (OSJL) stands as a prominent $850+ million general merchandise retailer, boasting operations of over 150 stores primarily across the Northeast. Beyond retailing, OSJL holds a significant position in the shopping center business with an impressive $75+ million portfolio, acting as the anchor tenant in more than half of its centers. The company's core mission revolves around delivering exceptional value to its customers, fostering positive change within local communities, and advocating for a more responsible retail model. This commitment has helped position OSJL as a beloved and trusted name in the retail sector, known for deep customer connections and community involvement.

Joining Ocean State Job Lot means becoming part of a team that truly values its employees, offering competitive compensation reflective of experience within the $17.75 to $18.75 range. Associate perks include an attractive 30% discount which ensures that team members can enjoy the amazing products OSJL offers. The company is dedicated to employee well-being, providing extensive benefits from paid time off, medical coverage, to resources supporting family care needs. In addition, employees benefit from programs like flexible spending accounts and personalized healthcare navigation through Accolade Care.

The role of a Store Specialist at OSJL is pivotal in creating an inviting and engaging shopping atmosphere. This position centers on delivering exceptional customer service by adhering to the company's T.R.E.A.T. model, embracing an approach that builds lasting customer relationships. As part of daily responsibilities, Store Specialists manage complex point-of-sale transactions with accuracy, assist customers with inquiries, and help locate products efficiently. The role also emphasizes the importance of merchandising—maintaining visually appealing displays, restocking shelves, and merchandising new items in line with company policies.

In addition to customer-focused tasks, the Store Specialist oversees assigned associates, coordinating schedules and breaks compliant with company and regulatory standards. They act as a communication channel to store leadership on operational improvements and issues while ensuring the safety and cleanliness of the store environment. Handling routine returns, damages, and upholding store standards form part of the essential duties, requiring attention to detail and commitment to operational excellence.

To thrive in this position, familiarity with retail merchandising and prior experience in customer service or cashier roles is preferred. Store Specialists should be adept in basic math and communication skills and be prepared to work flexible hours including nights and weekends. The role necessitates physical activity such as lifting up to 35 lbs regularly and navigating various store tasks requiring movement and manual dexterity in a climate-controlled environment.

Ocean State Job Lot is committed to fostering employee growth through opportunities like tuition reimbursement for full-time associates and incentives such as referral bonuses and profit-sharing. Our 401K program supports long-term financial security while exclusive vacation deals and discounts at partner companies enrich the employee experience beyond the workplace. This is an opportunity to be part of a dynamic retail environment where every team member contributes to the company’s ongoing success and community impact.