Retail Store Specialist - (Customer Service/Merchandising) - Part Time

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer operating in the Northeast region of the United States, with annual sales exceeding $850 million. The company boasts over 150 stores and also manages a shopping center business valued at more than $75 million, with OSJL acting as the anchor tenant in more than half of these centers. As a leader in its field, OSJL emphasizes exceptional value for customers, community involvement, and sustainable practices that redefine the retail experience. The company prides itself on fostering a welcoming environment, not only for its customers but also for its employees, with a culture centered on respect, teamwork, and continuous improvement.

The Store Specialist position at Ocean State Job Lot is a pivotal role focused on delivering a superior customer experience while supporting the smooth daily operations of the store. This role requires a dynamic individual who can effectively manage customer interactions, complex point-of-sale transactions, and the merchandising of product areas adhering strictly to company guidelines. Serving as a frontline representative, the Store Specialist is also responsible for overseeing assigned associates and ensuring operations align with company policies. Employment in this role offers a compensation range of $14.75 to $15.75 per hour, which may vary depending on experience and specific responsibilities.

In this capacity, the Store Specialist is tasked with building lasting relationships by providing friendly and efficient service according to the T.R.E.A.T. model, which emphasizes respect, teamwork, enthusiasm, accountability, and trust. Duties include assisting customers in locating items, processing purchases, managing inventory displays, and promoting company-wide initiatives such as donations, loyalty programs, and promotional events. The role also involves training and coordinating team members, managing break schedules, and communicating operational issues to leadership. Additionally, maintaining a clean, organized, and safe environment for both customers and associates is essential.

Candidates in this position are expected to have prior experience in retail merchandising, customer service, or cashier roles, along with solid communication and basic math skills. Full-time associates need to be flexible with their availability to meet business demands, including nights and weekends. Age requirements specify candidates must be at least 18 years old. The physical demands of the job include frequent lifting up to 35 lbs, the use of hand tools, and the ability to navigate ladders and various store environments.

Ocean State Job Lot values its employees by offering a range of benefits designed to support well-being and professional growth. Associates enjoy a 30% discount on all products, generous paid time off including sick, vacation, and holiday pay, comprehensive medical, dental, and vision coverage, life and accident insurance, and access to resources such as Care.com for family care needs. Additionally, the company provides financial benefits like a 401(k) retirement plan, profit-sharing bonuses, tuition reimbursement for eligible full-time associates, and referral bonuses to encourage employee engagement and development. Beyond financial and health incentives, OSJL also offers unique travel and partner discounts, promoting a balanced and fulfilling employment experience.

This description highlights the key aspects of the role while emphasizing the integrated culture and benefits provided by Ocean State Job Lot, aiming to attract candidates committed to customer service excellence and operational effectiveness within a thriving retail environment.