Retail Store Specialist (Customer Service/ Merchandising) Part Time

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer headquartered in the Northeastern United States. With over 150 stores and annual revenues exceeding 850 million dollars, OSJL has established itself as a trusted destination for value-conscious shoppers seeking a broad array of products. The company also operates a shopping center business valued at over 75 million dollars where OSJL serves as the anchor tenant for more than half of its centers. This strategic diversification enables the company to create strong community ties and deliver exceptional shopping experiences across its retail and real estate operations.

The culture at Ocean State Job Lot is deeply rooted in community commitment and customer-centric values. The company takes pride in offering exceptional value combined with responsible business practices aimed at positive social impact. Employees enjoy a supportive working environment that emphasizes well-being, growth, and mutual respect. OSJL offers a comprehensive compensation range for the Store Specialist position from 16.00 to 17.25 dollars per hour, dependent on experience and position.

As a Store Specialist at OSJL, you play a vital role in fostering a welcoming and positive retail environment. The position involves direct interaction with customers to provide exceptional service following the T.R.E.A.T. model, which ensures that every customer feels valued and appreciated. Your responsibilities include processing complex point-of-sale transactions accurately, assisting customers with inquiries, and helping locate products. You will be expected to promote company-wide initiatives such as donations, loyalty programs, and special promotions aimed at enhancing customer engagement.

Additionally, you are responsible for maintaining effective merchandising of assigned sections according to company guidelines, ensuring attractive and organized displays that drive sales. The role includes training and supervising other associates, managing work schedules and breaks, and communicating operational issues to store leadership. You are expected to uphold a safe and clean store environment through routine maintenance and adherence to safety policies.

Ocean State Job Lot provides its employees with a robust benefits package, including a 30 percent associate discount, comprehensive health and wellness coverage, paid time off, and financial benefits such as a 401(k) plan and profit-sharing bonuses. Full-time associates have access to tuition reimbursement, short-term disability coverage, and flexible spending accounts. The company values workforce diversity, equal opportunity, and offers accommodations to support employees with disabilities.

The Store Specialist position offers an excellent opportunity for individuals with prior retail experience who are passionate about customer service and merchandising. This role requires a dynamic individual able to work flexible hours including nights and weekends, perform physical tasks such as lifting up to 35 pounds, and who thrives in a fast-paced retail environment. Working in a climate-controlled setting, you will contribute to OSJL’s reputation for excellence and community engagement while advancing your career within a respected retail leader.