Retail Store Manager – Team Leader

Mattress Firm is a leading specialty retailer in the mattress industry, committed to helping people sleep well so they can live well. With a strong presence across numerous locations, Mattress Firm focuses on delivering exceptional customer experiences by assisting customers in finding the perfect mattress tailored to their needs. As a company, Mattress Firm fosters a supportive and growth-oriented work environment, offering career opportunities that go beyond typical retail roles. The organization values diversity, inclusion, respect, and integrity while prioritizing innovation and customer focus. Employees at Mattress Firm are empowered to achieve their financial and professional goals through various benefits, including uncapped commissions and a 401(k) match program.

The role of Store Manager at Mattress Firm is pivotal to the company’s success, involving leadership of multiple store units by upholding the store's vision and company initiatives. This position emphasizes accountability for driving sales performance and executing in-store merchandising standards to ensure a compelling and consistent customer experience. The Store Manager is responsible for leading the sales team, promoting product knowledge, and managing operational processes that sustain the omni-channel customer journey. A key aspect of the role is workforce management, including staffing, scheduling, and adherence to company policies and state regulations.

Store Managers at Mattress Firm act as effective coaches and mentors, supporting the development of associates through one-on-one meetings, ongoing check-ins, and tailored coaching plans. They cultivate a motivated team atmosphere dedicated to delivering superior service and meeting established financial targets. The role requires strategic planning abilities and strong communication skills, as Store Managers collaborate with corporate leadership and local marketing teams to enhance brand awareness and drive sales using social media and promotional strategies.

Operational excellence is a core responsibility, as Store Managers oversee inventory control, execute cash handling procedures, and ensure compliance with all sales and store opening/closing protocols. The position involves physical demands such as the ability to stand or sit for extended periods and the capacity to lift or move heavy products, reflecting the hands-on nature of retail management. Compensation for this role ranges competitively from $63,000 to $85,000 annually, depending on qualifications and experience, with additional bonus opportunities available for eligible leadership and individual contributor roles.

Mattress Firm is dedicated to equal employment opportunities, encouraging diverse candidates to apply and maintaining a workplace free from discrimination based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic. Join Mattress Firm to become part of a dynamic, innovative family business where your contributions directly impact customers’ lives and your career trajectory.