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Mattress Firm logo

Retail Store Manager – Team Leader

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $65,000.00 - $98,000.00
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Work Schedule

Standard Hours
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Benefits

Excellent Career Growth Opportunities
401(k) with employer matching
Mental Health Resources
Medical insurance
Dental Insurance
Prescription coverage
vision plans
Get paid on-demand
base pay
uncapped commission
Employee discounts on sleep products and accessories

Job Description

Mattress Firm is a leading specialty retailer dedicated to helping customers discover the perfect mattress to improve their sleep quality and overall well-being. Known for its customer-centric approach, Mattress Firm has established itself as a trusted name in the retail industry, offering a broad range of sleep products and accessories designed to deliver comfort and durability. The company prides itself on fostering a supportive work environment where employees can thrive professionally and personally, with access to continuous training, development programs, and competitive compensation packages. Mattress Firm's mission revolves around the core value of helping people sleep well so they can... Show More

Job Requirements

  • Legal authorization to work in the United States without the need for sponsorship
  • ability to lift or move 50+ pounds
  • availability to lead and manage multiple store units
  • strong organizational and leadership skills
  • excellent communication skills
  • willingness to work in a retail environment
  • commitment to maintaining company standards and customer focus
  • ability to collaborate with cross-functional teams

Job Qualifications

  • High school diploma or equivalent
  • proven leadership experience in retail management
  • strong sales and customer service skills
  • ability to train and develop team members
  • excellent communication and interpersonal skills
  • proficiency with workforce management and sales performance tools
  • knowledge of merchandising and marketing principles
  • capability to manage multiple store locations
  • experience with social media strategy implementation
  • ability to analyze and achieve key performance indicators
  • commitment to company policies and compliance

Job Duties

  • Drive individual and team sales performance and KPIs
  • train and coach store employees in sales, product knowledge and operating activities, providing constructive feedback
  • create an environment where customers always at the center and have an exceptional experience
  • communicate professionally and regularly with field employees to address immediate concerns and questions
  • assist in multi-store staffing, interviewing, and hiring qualified candidates
  • continue to develop skills, competencies, product knowledge through assigned course work, training, and other company led activities
  • conduct workforce management activities utilizing Operations team support and tools
  • achieve or exceed individual store financial targets through effective execution and customer service
  • ensure store execution of product merchandising, marketing, and POP standards
  • ensure company policies and state regulations are followed
  • partner with marketing to plan, implement and monitor assigned store’s social media strategy to positively impact brand awareness and increase sales
  • lift or move 50+ pounds

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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