Retail Store Manager In Training

Goodwill of Central and Northern Arizona (GCNA) is a prominent non-profit organization dedicated to creating positive community impact by providing no-cost career development, training, and education services. Their mission is to empower individuals, strengthen families, and build stronger communities through meaningful employment opportunities and support services. Established with a vision to end unemployment and foster self-sufficiency, GCNA operates several retail store locations staffed by compassionate and motivated team members who are committed to the organization’s core values of trust, collaboration, engagement, ownership, and innovation. With convenient store locations throughout Central and Northern Arizona, GCNA is a leader in providing both valuable resale services and community enrichment programs.

The Retail Store Manager role at Goodwill of Central and Northern Arizona is a key leadership position responsible for overseeing daily operations at one of GCNA's retail stores, located at 9000 W Northern Ave, Peoria, Arizona. This full-time position offers a starting annual salary of $70,000 with eligibility for a monthly performance-based bonus after successful training completion. The role involves the comprehensive management of store production including people leadership, financial oversight, inventory control, and customer service excellence. As Retail Store Manager, you will lead Assistant Store Managers, Production Teams, and Donation Attendants, ensuring that store operations align with Goodwill’s mission of ending unemployment and providing community value.

The manager will develop and execute strategic retail plans to meet daily, monthly, quarterly, and annual financial and operational goals. Coordination with the Retail District Manager is critical to implementing initiatives to increase donations and optimize product levels across various categories such as floor work, as-is merchandise, recyclable goods, and seasonal back stock. Managing payroll and operational expenses within budget constraints is also an essential function of this role. Ensuring a high-quality customer experience for both donors and shoppers is a priority, alongside maintaining a clean, welcoming, and brand-consistent store environment.

Additional responsibilities include community partnership-building to promote Goodwill’s mission, representing the organization as a frontline ambassador, and transferring between stores location as necessary to meet business needs. The manager will also oversee staff training and professional development, emphasizing customer service excellence in donation processing and product management. Collaboration with support departments such as Asset Protection, Human Resources, Safety, and Finance will further advance business goals and compliance with all applicable policies and regulations.

This position requires reliable transportation for business tasks like bank deposits, attending training, and supporting various store locations. Performance management duties include coaching, disciplinary actions, performance improvement plans, staffing, compensation, and fostering a company culture rooted in the organization’s core values. The incumbent will play a vital role in promoting positive culture change and engage employees through consistent leadership practices. This job offers an opportunity to be part of an inclusive, impactful organization where teamwork, professional growth, and community engagement are highly valued. Goodwill of Central and Northern Arizona is an equal opportunity employer committed to diversity and accessibility, providing accommodations for qualified applicants with disabilities.