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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $77,250.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Retirement fund
professional development training
Commuter Benefits
Flexible healthcare spending account
Mental health and wellbeing employee assistance program
Job Description
Goodwill of the San Francisco Bay is a well-established nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through valuable career development, training, and education services. Located at 2319 Lincoln Avenue, Alameda, California, Goodwill serves the community by offering no-cost programs designed to provide workforce readiness and employment opportunities for individuals seeking a second chance or looking to enhance their skills for better career prospects. As a leader in social enterprise, Goodwill successfully blends business and mission to create an inclusive, growth-oriented work environment that supports career advancement and personal development. They operate a variety of retail... Show More
Job Requirements
- High school diploma or equivalent
- Two years work experience in retail management, preferably thrift
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to pass a background check and drug screen, where applicable
- Ability to speak and read English proficiently
Job Qualifications
- High school diploma or equivalent
- Two years work experience in retail management, preferably thrift
- One-year customer service experience
- Proficient in Microsoft Office Suite
- Ability to speak and read English proficiently
- Ability to pass a background check and drug screen, where applicable
- Effective leadership and team-building skills
- Strong communication and organizational abilities
- Demonstrated commitment to customer service excellence
Job Duties
- Develops and executes retail operations plan to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production
- Coordinates with Retail District Manager to develop and implement strategic plans to help drive donations
- Monitors product levels daily to achieve bottom line sales budget against targets
- Ensures payroll costs and operating costs are managed to budget
- Ensures Team Members deliver excellent customer service to donors and customers
- Ensures store locations are clean, well-kept, and reflect the Goodwill brand appropriately
- Partners with community businesses and organizations to promote Goodwill mission
- Maintains regular and consistent in-person attendance
- Serves as a Goodwill ambassador to the community
- Transfers and covers shifts at different stores due to business needs
- Ensures all Team Members are well-trained and fulfill their duties and responsibilities
- Ensures Donation Attendants demonstrate excellent customer service in receiving donations and that those donations are sorted and prepared for processing
- Ensures Production Team processes, prices, and displays product per company standards and to achieve store goals
- Partners with other stores for resource allocation under Retail District Manager direction
- Ensures Team Members operate per company standards and procedures
- Partners with support areas to further business goals and ensure compliance
- Builds a high-performing team
- Responsible for performance management, staffing, compensation, and development of Team Members
- Plays critical role in driving company culture change efforts and change management processes
- Models Goodwill Core Values - Trust, Collaboration, Engagement, Ownership, and Innovation
- Performs other related duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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