Retail Store Manager II

Deerfield Beach, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Equal opportunity employer

Job Description

FedEx Office is a leading provider in retail print, packaging, and shipping services, committed to delivering exceptional customer experiences through innovative solutions and quality service. With a wide network of locations, FedEx Office serves a diverse customer base ranging from individuals to large businesses, supporting their communication and logistical needs. The company prides itself on its core values of integrity, teamwork, and excellence, fostering an inclusive and dynamic workplace where employees can develop their skills and careers. As a prominent member of the FedEx family, FedEx Office combines the power of a trusted global brand with local accessibility, making it a preferred destination for professional print and shipping services.

The position of Store Manager I or II at FedEx Office presents an excellent opportunity for individuals to gain valuable supervisory experience in managing daily operations within a retail environment. This role is designed for those who are eager to lead, coach, and develop a team while driving the store's sales and operational success. As a Store Manager, you will be hands-on in executing all store duties typically performed by team members, ensuring that the store operates smoothly, efficiently, and in alignment with FedEx Office's brand promise. You will engage directly with customers, fostering a welcoming and professional atmosphere that promotes customer satisfaction and loyalty.

In this role, you will collaborate closely with supervisors and other management to strategize and implement solutions tailored to complex customer needs, host partnerships, and commercial sales. Your leadership will be instrumental in creating and maintaining a high-performing team equipped with the necessary tools and information to meet company objectives. You will take responsibility for key operational aspects such as inventory management, financial reconciliations, scheduling, compliance with state and federal regulations, and maintaining safety and security standards.

Store Manager I and II positions offer a platform to build foundational skills that are crucial for career advancement within the company. This includes mastering sales techniques, operational excellence, quality improvement practices, and effective team development. The role demands flexibility in work hours to meet business needs and the capability to manage multiple priorities in a fast-paced retail setting. Physical demands include standing for extended periods, lifting up to 55 pounds, and occasional travel to support business activities.

FedEx Office supports its employees through structured training and development programs, emphasizing quality-driven management and continuous improvement. The company values diversity and inclusion, offering equal employment opportunities and reasonable accommodations to qualified individuals. As a Store Manager, you will contribute to a culture of excellence, innovation, and integrity while advancing your career in retail management within a globally recognized organization.

Job Requirements

Associates degree or some college preferred
High school degree or GED required
2+ years of related experience such as retail, service, hospitality, military
Prior supervisory experience preferred
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
Must meet all FedEx Office employment qualifications at time of hiring
For current FedEx Office team members, must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
Ability to work alone in the store at times
Ability to stand during entire shift excluding meal and rest periods
Ability to move and lift 55 pounds
Ability to bend and twist at the waist and knees on a consistent basis
Ability to travel as required to meet with customers, vendors, other team members, or related business necessities
Ability to communicate effectively with customers, vendors, and team members
Ability to perform work requiring cooperation and instruction
Ability to maintain attention and concentration for extended periods
Ability to report regularly to work and maintain established business hours to support FedEx Office business

Job Qualifications

Associates degree or some college preferred
High school degree or GED required
2+ years of related experience such as retail, service, hospitality, military
Prior supervisory experience preferred
Proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
Ability to communicate effectively with customers, vendors, and other team members
Ability to work with minimal supervision
Ability to manage multiple priorities in a fast-paced environment

Job Duties

Understand and model FedEx Office values to customers and team members
Coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
Regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales in the execution of work for our key customers
Ensure an exceptional store experience that engages and retains customers and team members and supports the FedEx brand experience
Use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
Interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed for the successful running of your business
Understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
Accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
Take active ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws and system management
Utilize Quality Improvement tools in order to improve the business, share ideas and continue to innovate
Be flexible with your schedule based on business needs and store operating hours
Perform all other duties as needed or required