Retail Store Manager I

Pittsburgh, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement benefits

Employee Discounts

Career development opportunities

Equal opportunity employer

Job Description

FedEx Office is a renowned leader in providing comprehensive printing, copying, and related support services to both businesses and individual customers. With a pervasive presence across the country, FedEx Office prides itself on its commitment to quality customer experience, operational excellence, and innovation. As a part of the larger FedEx brand family, the company continues to emphasize a customer-driven culture and strives to align its operations with high standards of professional and personal development for its employees. FedEx Office stores are designed not just as service points but as essential community hubs where businesses and individual consumers can fulfill their document and presentation needs efficiently and cost-effectively.

The role of Store Manager I or II at FedEx Office is an excellent opportunity for individuals looking to develop their leadership and operational management skills in a dynamic retail environment. This position focuses on managing the overall operations of a low to lower complexity store, providing a hands-on leadership experience where you will engage in daily store activities and also drive business success strategically. As a Store Manager, you will be responsible for creating and nurturing strong teams, modeling exemplary customer service aligned with FedEx’s Purple Promise service, managing store financials, and ensuring compliance with operational policies and procedures. This position uniquely blends customer interaction, team leadership, and business management, enabling a comprehensive learning experience that prepares you for future roles managing higher volume stores with larger teams.

In this role, you will work closely with your supervisor to develop solutions and strategies for addressing complex customer needs and business challenges. You will be hands-on in all store functions, including sales, inventory, cash handling, and employee development. You will actively use FedEx Office tools and resources to coach, train, and retain your team members, driving performance improvements aligned with company goals. Your everyday efforts will contribute to maintaining an exceptional store experience that both customers and team members appreciate. The position demands flexibility in scheduling based on store operating hours and business needs, requiring dedication and commitment to maintaining high standards of attendance and operational consistency.

Moreover, this role provides significant exposure to quality-driven management practices that help reduce waste, optimize profitability, and enhance operational efficiencies. You will be encouraged to utilize quality improvement tools and participate in continuous improvement initiatives, ensuring that the store not only meets but exceeds its financial and customer service targets. FedEx Office values diversity and inclusion, offering equal employment opportunities and reasonable accommodations throughout the hiring process. This supportive environment fosters career growth and acknowledges the importance of work-life balance.

Ultimately, a Store Manager I or II at FedEx Office is more than just a retail manager; it is a front-line leader who embodies the company’s values and drives a superior customer experience while developing a high-performing team. This position serves as an important stepping stone for those aspiring to advance their careers within the retail management hierarchy, providing the tools, experience, and mentorship needed to succeed in more complex store environments.

Job Requirements

Associates degree or some college preferred
high school degree or GED required
2+ years of related experience (ex. retail, service, hospitality, military)
prior supervisory experience preferred
proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
must meet all FedEx Office employment qualifications in force at time of hiring
must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook
ability at times to work alone in the store
ability to stand during entire shift excluding meal and rest periods
ability to move and lift 55 pounds
ability on a consistent basis to bend/twist at the waist and knees
ability to travel as required to meet with customers, vendors, other team members, and/or related to other business necessities
ability to communicate effectively with customers, vendors, and other team members
ability on a consistent basis to perform work activities requiring cooperation and instruction
ability on a consistent basis to function in a fast-paced environment, managing multiple priorities
ability on a consistent basis to maintain attention and concentration for extended periods of time
ability to work with minimal supervision
ability on a consistent basis to report regularly to work and maintain established business hours to support the FedEx Office business

Job Qualifications

Associates degree or some college preferred
high school degree or GED required
2+ years of related experience (ex. retail, service, hospitality, military)
prior supervisory experience preferred
proficient in Microsoft Office tools including Word, PowerPoint, Outlook, and Excel
must meet all FedEx Office employment qualifications in force at time of hiring for new hires
must meet hiring criteria and transfer requirements as outlined in the Team Member Handbook for current FedEx Office team members

Job Duties

Understand and model FedEx Office values to customers and team members
coach and teach your team and ensure they have the tools and information needed to support company goals and perform their jobs
regularly work with supervisor to take guidance and direction and create solutions for your business, complex customers, host partnerships and commercial sales
ensure an exceptional store experience that engages and retains customers and team members
use FedEx Office tools and resources to select, train, develop, retain and performance manage your direct reports
interact with your supervisor to seek guidance, coaching and direction and escalate issues and questions as needed
understand and execute all operational and store sales activities to ensure the store exceeds financial and customer experience targets
accomplish regular daily job duties including accounts receivable, inventory reports, daily sales recaps and bank deposits
take active ownership of all store controls including Standard Operating Procedures, financials, safety, security, scheduling and compliance with state and federal laws
utilize quality improvement tools in order to improve the business, share ideas and continue to innovate