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Retail Store Manager (Bench)

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $60,700.00 - $81,000.00
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Benefits

Health Insurance
Dental Insurance
vision coverage
401(k) with employer match
Employee assistance program
Tuition Assistance
Employee Discounts

Job Description

The Michaels Companies Inc. is a leading retail destination specializing in arts and crafts, creative hobbies, and custom framing, operating over 1,300 stores across 49 states and Canada. Headquartered in Irving, Texas, Michaels has a rich history dating back to 1973 and is recognized as the premier destination for creativity and celebration in North America. The company’s mission is to fuel the joy of creativity and celebrate the artistic spirit of its customers. Michaels not only provides a wide range of products but also supports the creative community by offering inspiring experiences, high-quality merchandise, and exceptional customer service.

The Store Manager role at Michaels in the Denver-Arvada, CO area is a full-time leadership position focused on managing store operations and leading a high-performing team to achieve sales and customer service goals. This role is pivotal in ensuring the store adheres to company policies and procedures while delivering the customer brand promises that reflect Michaels' commitment to quality and creativity. The Store Manager is responsible for driving store performance, holding the team accountable, and creating an environment where customers feel welcomed and inspired.

In this position, the Store Manager dedicates most of their time to managerial responsibilities, including leading, coaching, and developing the store team to meet performance objectives and uphold operational standards. The manager oversees the execution of sales and profit plans, manages key performance indicators, and implements company programs to maintain compliance with laws and safety standards. They also play a crucial role in staffing by recruiting qualified candidates, training new hires, and fostering talent development within the team.

Additionally, the role involves maintaining operational knowledge across various store departments and ensuring cross-training among managers, particularly in custom framing and sales production. Physical demands of the role include the ability to be on feet for long periods, lifting and moving items, and working some hours during nights, weekends, and early mornings. The work environment is a public retail setting that may include exposure to climate-controlled areas as well as stock rooms and outdoor work.

Compensation for this role ranges from $60,700 to $81,000 annually, with potential eligibility for additional bonuses based on performance. Michaels also offers a comprehensive benefits package, including health coverage, retirement plans, and employee discounts. This position remains open until July 27, 2026, with early applications encouraged as interviewing may begin before the deadline.

Michaels is committed to inclusivity and equal opportunity, providing reasonable accommodations to qualified individuals with disabilities to ensure full participation in the employment process and workplace. Their commitment to diversity and respect fosters an encouraging atmosphere for both employees and customers, reinforcing their vision to create, innovate, and grow together as a team.

Job Requirements

  • High school diploma or equivalent
  • minimum 5 years retail experience including inventory management, merchandising, and customer service
  • at least 2 years experience supervising a diverse team with responsibility for performance management
  • ability to stand for long periods
  • capability to move throughout the store
  • frequent bending, lifting, carrying, reaching, and stretching
  • ability to lift heavy items and access high shelves using ladders or equipment
  • availability to work nights, weekends, and early mornings
  • eligibility to satisfy federal, state, and local legal requirements for employment

Job Qualifications

  • Minimum of 5 years retail experience with specialized knowledge of inventory management, merchandising, and customer service excellence
  • at least 2 years experience directly supervising a diverse team including performance management and talent development
  • strong leadership and communication skills
  • ability to manage multiple priorities and work in a fast-paced retail environment
  • proficiency in using company tools and systems for operations management
  • demonstrated ability to foster a positive and inclusive work culture

Job Duties

  • Lead and manage all aspects of the store, including adherence to standard operating procedures and company programs to ensure compliance with laws and requirements
  • ensure execution of company policies and standards
  • hold team accountable for store conditions and results
  • deliver sales plan, profit plan, and other KPIs in conjunction with annual performance objectives
  • manage store team to achieve their role KPIs
  • lead the execution of customer brand promises
  • implement and lead shrink and safety programs to deliver goals
  • use company tools to set, prioritize, and communicate goals and provide overall management to team members and customers
  • staff the store with qualified team members by hiring, training, observing, and coaching
  • lead performance management and disciplinary processes
  • identify talent and develop team members for advancement
  • promote accepting and respectful interactions, remain positive and respectful in difficult situations
  • serve as manager on duty
  • maintain operational understanding of all store departments and ensure cross training of managers in custom framing selling and production
  • perform other duties as assigned

Job Criteria

Experience

Mid Level (3-7 years)


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