Retail Store Manager

Goodwill of the San Francisco Bay is a renowned nonprofit organization dedicated to empowering individuals, strengthening families, and building stronger communities through employment and training opportunities. Located at 2536 N. Main Street, Walnut Creek, California, Goodwill operates a network of retail stores and programs designed to support individuals seeking a second chance in the workforce. Their mission centers on offering no-cost career development, education services, and training programs that help individuals build sustainable careers while contributing positively to their communities. Goodwill’s commitment to inclusivity, trust, innovation, and collaboration creates a nurturing environment for both employees and the customers they serve.

The Retail Store Manager in Training (MIT) role at Goodwill of the San Francisco Bay offers a unique opportunity for individuals passionate about retail management, community impact, and personal development. This full-time position comes with a competitive pay starting at $77,250 annually and eligibility for a monthly performance-based bonus upon successful completion of training. The MIT program is an extensive, hands-on training initiative designed to prepare candidates for the full Store Manager role by rotating through key retail operations. Throughout the training, candidates gain valuable experience in store production, inventory management, customer service, team leadership, financial oversight, and operational procedures.

Once training is complete, the Retail Store Manager assumes full responsibility for managing a retail store location. The role requires direct supervision of Assistant Store Managers, Production Teams, and Donation Attendants while driving the store’s business operations to meet revenue and production targets. It demands strong leadership qualities, excellent organizational skills, and the ability to manage financial and inventory controls effectively. The Store Manager plays a critical role in fostering a positive store environment aligned with Goodwill’s values, ensuring exceptional donor and customer experiences, and leading a team through coaching, performance management, and development initiatives.

This position goes beyond typical store management by emphasizing community partnerships and brand representation. The Store Manager collaborates closely with the Retail District Manager and other support functions, including Asset Protection, Human Resources, Safety, and Finance, to align store operations with broader organizational goals. Additionally, the Store Manager may be required to transfer or cover shifts at different locations as needed to meet business demands, necessitating flexibility and reliable transportation.

Goodwill of the San Francisco Bay offers a supportive workplace culture that values continuous learning and professional growth. Employees enjoy benefits such as medical, dental, and vision insurance, retirement funds, commuter benefits, flexible healthcare spending accounts, and mental health and wellbeing programs. The organization prides itself on fostering a welcoming and inclusive environment where diversity is celebrated, and all employees are treated with fairness and respect, reflecting the company’s commitment to equal opportunity employment. Joining Goodwill means becoming part of a team dedicated to making a lasting impact in the community while building a rewarding career.