Retail Store Leader

Asurion is the world's leading tech care company, providing insurance, repair, replacement, and support services for a wide range of devices, appliances, and connections. With a robust network comprising over 700 stores and serving more than 300 million customers worldwide, Asurion has established itself as a trusted provider of seamless tech solutions. The company's mission revolves around making technology work for people by offering fast, reliable, and convenient repair and support services that enhance customer satisfaction and loyalty. Their retail brand, uBreakiFix by Asurion, is the go-to destination for tech help, offering professional solutions for everything from cell phones to laptops. Asurion prides itself on its commitment to innovation, employee growth, and delivering exceptional customer experiences. The company culture encourages leadership, teamwork, and adaptability to meet the evolving needs of the tech industry and its customers.

As a Store Leader at uBreakiFix by Asurion, you will play a pivotal role in driving the growth and success of the store network. This position is vital as you represent the face of the Asurion store network and lead a team to achieve ambitious goals in repair volume, sales, speed, and profitability. Starting at $27.00 per hour, with uncapped commission and profit sharing, this role offers excellent earning potential including an average monthly incentive of $800 and unlimited opportunities for additional income.

The Store Leader is responsible for coaching, motivating, and inspiring the team to meet performance targets while delivering exceptional customer service. You will ensure that customers have a positive experience by swiftly solving problems and empowering your team to do the same. Managing store operations efficiently is also an essential part of your role, which includes inventory management, maintaining a clean store environment, and consistently upholding Asurion’s core values. You will oversee repair quality and support all roles in the store, from device repair to direct customer engagement. This adaptability ensures that each customer receives high-quality service in a welcoming environment. The role also emphasizes leadership development as you conduct performance reviews and provide ongoing feedback to enable your team members to reach their full potential.

Working as a Store Leader requires strong communication, organizational, and problem-solving skills, alongside proficiency in Microsoft Office, especially Excel. Candidates should be flexible to work various shifts including weekends and holidays, and motivated to exceed performance goals. The role offers numerous perks such as competitive bi-weekly pay, inclusive health benefits covering medical, dental, and vision, performance-based incentives, a cell phone allowance, retirement savings plan, paid time off, an employee assistance program, life insurance, continuing education support, and opportunities for career advancement. Joining Asurion means being part of a forward-thinking company that values its employees and invests in their success while delivering innovative and convenient technology care solutions to millions of customers.