Retail Store Lead Associate

Green Bay, WI, USA|

Job Overview

Compensation

Hourly

Range $15.00 - $16.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

flexible schedule

Job Description

Greater Fox Cities Area Habitat for Humanity is a nonprofit organization dedicated to providing affordable housing solutions to families in need within the Fox Cities region. Known for its community-driven approach and commitment to sustainability, the organization relies heavily on volunteer support and donor contributions to uphold its mission of creating safe, decent, and affordable housing. Habitat for Humanity operates several facilities including ReStores, which are retail outlets that resell donated building materials and home goods to fund organization projects. These stores play a critical role in supporting the overall mission by generating revenue, encouraging community involvement, and promoting sustainable reuse of materials.

The position of ReStore Assistant Manager is pivotal within this structure, supporting the management team to ensure smooth and efficient daily operations of the ReStore. This role involves overseeing sales, merchandising, cash handling, donation acceptance, pricing, and customer service functions, all while ensuring a safe, clean, and welcoming environment for volunteers, donors, customers, and staff. The Assistant Manager works closely with the Store Manager but also assumes leadership and supervisory responsibilities in their absence. It requires someone detail-oriented, organized, and capable of balancing multiple priorities with a focus on high-quality customer experiences.

Employment for this position is full-time hourly, with a competitive wage range of $15.00 - $16.00 per hour. The role demands comprehensive knowledge of retail and warehouse management, volunteer coordination, and safety procedures to maintain efficient store operations. The Assistant Manager supports donation intake and inventory management, helps with pricing and markdown systems to maximize sales and inventory turnover, and ensures compliance with safety and operational guidelines. Responsibilities also include managing Point-of-Sale (POS) systems, preparing reports, and assisting with special events and marketing initiatives.

This role requires excellent communication skills to interact effectively with a diverse range of people including volunteers, donors, staff members, and customers. The Assistant Manager is expected to foster a positive and mission-focused work culture, emphasizing collaboration, continuous improvement, and community engagement. Training, supervision, and evaluation of store volunteers are integral to the role, with a strong emphasis on creating a supportive and affirming environment.

Candidates must be capable of safely operating material handling equipment such as forklifts, pallet jacks, and box trucks, supported by provided certifications like Forklift, First Aid, and CPR. Physical demands include regularly sitting, standing, walking, and occasionally lifting up to 50 pounds. Proficiency with Microsoft Office and POS systems is essential to manage operations and reporting effectively. Ultimately, this role contributes significantly to sustaining Greater Fox Cities Area Habitat for Humanity's mission of building homes and hope by ensuring ReStore operations are efficient, sustainable, and customer-focused.

Job Requirements

High school diploma or equivalent
Prior experience in retail or warehouse operations preferred
Valid driver's license with a clean driving record
Ability to lift and move up to 50 pounds
Certifications for forklift, first aid and CPR (or willingness to obtain)
Ability to work flexible hours including weekends
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Ability to supervise and train volunteers
Commitment to Habitat for Humanity's mission

Job Qualifications

Specialized knowledge and competencies in retail, volunteer, warehouse and inventory management and building materials
Valid driver's license with a good driving record
Ability to safely operate material handling equipment such as hand trucks, pallet jacks, forklifts and 24' box trucks with lift gates
Certifications for forklift, first aid and CPR
Strong analytical ability, reliability and thoroughness
Excellent written and verbal communication skills
Superior time management and organizational skills with exceptional attention to detail
Ability to learn and work independently and as a team player
Ability to establish effective internal and external working relationships
Ability to work diplomatically to discuss and resolve problems
Demonstrated ability to handle multiple and changing projects, deadlines and priorities
Outstanding interpersonal communication skills with a high level of integrity
Commitment to mission and values-driven work environment
Proficiency with Microsoft Office products and POS systems

Job Duties

Make decisions regarding ReStore operations following established policies and procedures
Complete opening and closing procedures in the absence of the Store Manager
Support front-of-store operations, cash management, customer service, and volunteers in accordance with established policies and guidelines
Support the process for donation intake and inventory management while ensuring shared workstations remain safe, decluttered, organized, and clean
Ensure quality customer experiences for every shopper, donor, and volunteer
Implement the utilization of store signage in a way that maximizes sales, while ensuring that all materials are priced with consistency and accuracy
Assist in implementing markdown systems used to ensure adequate inventory turn
Provide support for the transfer of merchandise to and from offsite locations to ensure sufficient inventory levels
Provide support for accurate weekly inventory and reporting for all purchased goods and fiscal year-end inventory for all goods
Articulately communicate donation acceptance guidelines
In coordination with the Store Manager, support in-store and special events such as sales, classes, donation drives, recycling events, orientations, and training
Support and implement continuous improvement of the ReStore and store operations to maximize efficiencies and ensure that all areas of the store and surrounding areas are clean and safe
Ensure that all documentation and procedures involved with an accident or incident investigation onsite are followed
Participate in Point-of-Sale system operations, reporting and maintenance
Support the development/cultivation of individual and/or business donor contacts
Work collaboratively with the management team and staff to maintain a positive, supportive and mission focused work culture
Assume responsibility for the store in the absence of the Store Manager
Cultivate a culture of safety by ensuring and insisting that all safety procedures are adhered to by volunteers, donors, customers and staff
Ensure quality volunteer, donor, customer and staff relations
Provide input, document, and address comments and grievances in a timely and professional manner
Assist in staff development and communication by contributing supporting content for staff meetings
Oversee and maintain daily and weekly volunteer assignments while providing training, supervision and evaluation of store volunteers in a positive and affirming manner
In the absence of the Store Manager, supervising hourly staff in a positive and affirming manner
Develop strong, positive and lasting relationships with staff and volunteers
Communicate with donors and customers, primarily on program-specific duties