Job Overview
Compensation
Hourly
Exact $15.83
Benefits
Health Insurance
Retirement Plan
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Community Involvement Programs
Job Description
Sherwin-Williams is a leading global manufacturer and distributor of paints, coatings, and related products. With a rich history and a commitment to excellence, Sherwin-Williams operates retail stores, specialty wholesale branches, floorcovering facilities, and delivery service terminals across various locations. The company’s mission is to inspire and improve the world by coloring and protecting what matters, providing innovative solutions that make spaces brighter and stronger. Sherwin-Williams values its people as the foundation of its success, focusing on their growth, well-being, and career development through comprehensive rewards, benefits, and inclusive work environments.
The role of Customer Service Specialist at Sherwin-Williams is essential to the success of their retail stores. This is a customer-facing position responsible for helping wholesale and retail customers by determining their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The Customer Service Specialist is also tasked with resolving customer concerns promptly to ensure maximum satisfaction and maintaining the high quality and visual standards of the products and store environments. This position requires a commitment to excellent customer service while consistently meeting sales goals. It involves interaction with customers, including minors, handling cash and other payment methods, electronic equipment, store merchandise, and other valuable items.
The company follows a careful hiring process involving an online application, a digital video interview, and an in-store interview, emphasizing fairness and compliance with applicable laws and regulations. Sherwin-Williams offers a wide range of world-class benefits designed to promote health, retirement, well-being, and quality of life. This position requires physical capability to lift and carry significant weights and flexibility to work scheduled hours, including evenings and weekends. The wage range for the role considers factors such as skill sets, experience, training, and geographic location. Sherwin-Williams is an equal opportunity employer that values diversity and inclusion and follows fair hiring practices, including assessments of criminal history only when necessary for safety and security.
By joining Sherwin-Williams as a Customer Service Specialist, individuals become part of a company that is dedicated to career growth, continuous learning, and community connection. The environment encourages employees to develop new skills and contribute meaningfully while fulfilling the company mission and enhancing customer satisfaction. This role offers the opportunity to engage with a well-respected industry leader known for its innovative approach and strong community values, making it a rewarding opportunity for candidates who are passionate about customer service and retail sales.
The role of Customer Service Specialist at Sherwin-Williams is essential to the success of their retail stores. This is a customer-facing position responsible for helping wholesale and retail customers by determining their needs, answering questions about Sherwin-Williams products, and recommending suitable solutions. The Customer Service Specialist is also tasked with resolving customer concerns promptly to ensure maximum satisfaction and maintaining the high quality and visual standards of the products and store environments. This position requires a commitment to excellent customer service while consistently meeting sales goals. It involves interaction with customers, including minors, handling cash and other payment methods, electronic equipment, store merchandise, and other valuable items.
The company follows a careful hiring process involving an online application, a digital video interview, and an in-store interview, emphasizing fairness and compliance with applicable laws and regulations. Sherwin-Williams offers a wide range of world-class benefits designed to promote health, retirement, well-being, and quality of life. This position requires physical capability to lift and carry significant weights and flexibility to work scheduled hours, including evenings and weekends. The wage range for the role considers factors such as skill sets, experience, training, and geographic location. Sherwin-Williams is an equal opportunity employer that values diversity and inclusion and follows fair hiring practices, including assessments of criminal history only when necessary for safety and security.
By joining Sherwin-Williams as a Customer Service Specialist, individuals become part of a company that is dedicated to career growth, continuous learning, and community connection. The environment encourages employees to develop new skills and contribute meaningfully while fulfilling the company mission and enhancing customer satisfaction. This role offers the opportunity to engage with a well-respected industry leader known for its innovative approach and strong community values, making it a rewarding opportunity for candidates who are passionate about customer service and retail sales.
Job Requirements
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
- Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation
- If internal to Sherwin-Williams, you must have received at least a “meets expectations” (3) rating on your most recent performance appraisal
- If internal to Sherwin-Williams, you must have completed all HR Cloud eLearning courses required for your current position
Job Qualifications
- Have a valid, unrestricted driver’s license
- Have at least a high school diploma or GED
- Have at least one (1) year of experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
- Ability to read, write, comprehend, and communicate in more than one language
- Ability to read, write, comprehend, and communicate in Spanish
Job Duties
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistent with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products, as needed, to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries, as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Job Criteria
Experience
No experience required
Job Location
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