Retail Store Area Supervisor (Key Holder) - Full Time

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer operating over 150 stores throughout the Northeast, generating annual sales exceeding $850 million. In addition to this expansive retail presence, OSJL anchors a $75 million shopping center business, being the principal tenant in more than half of its centers. The company is dedicated to delivering exceptional value to its customers while fostering a commitment to sustainable and responsible retail practices. OSJL is known not only for its vast product selections but also for its community-oriented approach that emphasizes positive contributions and ethical standards within the retail industry.

The Store Area Supervisor role at Ocean State Job Lot is a critical position responsible for overseeing the daily operations and merchandising within assigned store areas. Reporting to a Team Leader, the Store Area Supervisor ensures that the flow of freight is managed efficiently and that customer experiences meet the highest standards. This role combines operational oversight with hands-on responsibilities, including merchandise presentation, stock management, and customer service facilitation. Candidates will find this role an excellent opportunity to develop leadership skills and progress toward advanced positions within the company.

The position offers an attractive compensation range of $19.50 to $21.50 per hour, dependent on the candidate's experience and qualifications. This role is vital in maintaining the seamless function of the store's operations, supporting team members, and adhering strictly to company policies and safety standards. The Store Area Supervisor champions exceptional customer service, modeling the company’s T.R.E.A.T. values to create an inclusive and welcoming environment for a diverse clientele. This role actively bridges communication between customers and corporate customer service, ensuring all customer concerns are resolved satisfactorily and promoting various company-wide customer engagement initiatives such as donations, loyalty programs, and promotional activities.

Supervision responsibilities include scheduling work shifts effectively, guiding team members to complete daily tasks, supporting training initiatives to encourage associate growth, and ensuring merchandising efforts comply with company standards. The Store Area Supervisor is also entrusted with accuracy in pricing, managing inventory through proper ordering, backroom stock control, and maintaining sales floor flow. Additional duties encompass managing packaways, returns, transfers, recalls, and returns as per company protocols. Safety and maintenance standards within the store environment are upheld rigorously under the supervision of this role. The position may also require assuming broader store operational duties such as opening and closing procedures and operating cash registers as needed.

Ocean State Job Lot offers a comprehensive suite of benefits to support associates’ well-being and personal development. These include a substantial 30% associate discount on products, generous paid time off encompassing sick time pay, vacation, and holiday pay, as well as comprehensive medical, dental, and vision insurance coverage. The company also provides life insurance, critical illness, accident coverage, and short-term disability income protection. Access to wellbeing resources and personalized healthcare navigation through Care.com and Accolade Care further demonstrates OSJL’s commitment to employee support. Flexible spending accounts (FSA) are available to assist with healthcare and dependent care costs, while numerous bonus initiatives such as referral bonuses, tuition reimbursement, profit-sharing bonuses, and a 401K retirement savings plan encourage long-term growth and financial security. Employees also enjoy exclusive vacation opportunities and various partner discounts, enhancing their overall employment experience at OSJL.

This position requires individuals who are at least 18 years old, have prior retail or customer service experience, and possess computer skills, including proficiency with Google applications and Qlik software. The work environment is primarily climate controlled with minimal safety risks; however, it does involve physical activities such as lifting, reaching, and using hand tools regularly. OSJL is committed to providing reasonable accommodations to employees with disabilities, ensuring all candidates have a fair chance to succeed in their roles. The company enforces an at-will employment policy, maintaining flexibility for both employer and employee.