Retail Store Area Supervisor -(Key Holder) - Full Time

Norristown, PA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $18.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

30% associate discount

Wellbeing time

Care.com access

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

critical illness coverage

accident coverage

Flexible spending account

short-term disability

Accolade Care

Referral Bonus

Tuition Reimbursement

profit sharing bonus

401k

OSJL vacations

Various discounts

Job Description

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer headquartered in the Northeastern United States. Operating with annual revenues exceeding 850 million dollars, OSJL manages over 150 retail stores across the region, complemented by a 75 million dollar shopping center business, in which OSJL serves as the anchor tenant for more than half of the locations. The company is dedicated to delivering exceptional value to its customers by providing a wide selection of quality products at competitive prices. Furthermore, OSJL strives to foster a positive impact within the communities it serves and champions a responsible retail model, balancing commercial success with social and environmental responsibility. The company’s expansive presence and commitment to community engagement position it as a trusted name in the retail landscape of the Northeast.

The Store Area Supervisor role at Ocean State Job Lot is a vital position responsible for overseeing daily store operations and merchandising within designated areas of the store. This role ensures the seamless flow of freight and the overall presentation of merchandise to optimize the shopping experience. As a frontline leadership position, the Store Area Supervisor works closely under the direction of a Team Leader and serves as an important liaison between store associates and management. This position not only focuses on maintaining operational excellence but also places a strong emphasis on delivering exceptional customer service, fostering a welcoming environment consistent with the company’s T.R.E.A.T. model that promotes respect, team spirit, and accountability.

The role entails managing multiple facets of store operations, including inventory control, pricing accuracy, signage maintenance, and adherence to display standards. Supervisory responsibilities extend to training and supporting team members within the assigned area, promoting professional growth, collaboration, and motivation among associates. The Store Area Supervisor also plays a key role in scheduling, workforce management, and ensuring compliance with company policies and safety standards. With compensation ranging from $17.00 to $19.00 per hour depending on experience, this position offers a competitive hourly wage and an opportunity for career advancement within OSJL. Professionals stepping into this role are encouraged to embrace leadership development opportunities as this position is designed to prepare dedicated individuals for future roles as OSJL team leaders. The Store Area Supervisor role is essential in maintaining operational quality, enhancing customer satisfaction, and contributing to the overall success of Ocean State Job Lot stores.

Job Requirements

Must be 18 years of age or older
One or more years professional experience in retail environments
Availability to work nights and weekends
Ability to lift 35 pounds on a regular basis
Basic computer proficiency including Google platform and Qlik
Ability to work in a climate-controlled environment
Must adhere to all company policies and procedures

Job Qualifications

One or more years professional experience in other retail environments required
Prior customer service experience preferred
Training experience preferred
Prior merchandise ordering, receiving, stocking, and maintenance experience in retail preferred
Computer skills including Google platform (Email, Sites, Slides, Drive, Docs, Sheets) and Qlik
Availability to work as needed by the business including nights and weekends
Must be 18 years of age or older

Job Duties

Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model
Bridge the gap between customers and corporate customer service, ensuring effective resolution for all
Promote company-wide customer initiatives such as donations, loyalty programs, and promotions
Create effective work schedules for your assigned area
Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment
Support training for store associates in your area, fostering opportunities for growth across all levels
Manage merchandise presentation, ensuring timely adherence to company guidelines
Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks
Identify, separate, and display priority items effectively
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with company policies
Uphold all store safety and maintenance standards
When designated, supervise store operations, including opening and closing procedures
Operate a cash register as needed
Adhere to all company policies and procedures