Retail Store Area Supervisor-(Key Carrier)-Full Time

Hooksett, NH, USA|

Job Overview

Compensation

Hourly

Exact $18.00

Benefits

30% associate discount

Wellbeing Time and Care.com access

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

critical illness coverage

accident coverage

Flexible spending account

short-term disability

Referral Bonus

Tuition Reimbursement

profit sharing bonus

401k

vacation

Various partner company discounts

Job Description

Ocean State Job Lot (OSJL) is a prominent general merchandise retailer headquartered in the Northeast, operating over 150 stores and generating more than $850 million in revenue. In addition to its retail presence, OSJL manages a substantial shopping center business valued at over $75 million, with OSJL serving as the anchor tenant in more than 50 percent of its centers. Known for its commitment to exceptional value, the company strives to provide customers with quality products at competitive prices. Beyond retail sales, OSJL is deeply invested in championing positive change within its communities, promoting socially responsible practices and fostering a culture of inclusivity and support. This approach not only strengthens its brand reputation but ensures that OSJL remains a leader in sustainable retailing in its operating regions.

The Store Area Supervisor role at Ocean State Job Lot is a vital position responsible for overseeing the daily operations and merchandising within designated store areas. The position is hourly paid between $18 and $20, dependent on experience, and offers an excellent opportunity for those looking to grow within the company. Operating under the direction of a Team Leader, the supervisor ensures the smooth flow of freight and prioritizes delivering outstanding customer experiences by championing the company's T.R.E.A.T. model which emphasizes respect, responsibility, ethics, accountability, teamwork, and trust. This role acts as a development pathway for individuals aiming to progress into leadership roles at OSJL, with a strong encouragement to embrace training and growth opportunities. The Store Area Supervisor's duties span managing merchandise presentation, maintaining pricing accuracy, ensuring compliance with safety standards, guiding associate teams, and playing an active role in fostering a motivating and productive work environment. Additionally, the role includes responsibility for supporting corporate customer service initiatives, promoting store-wide campaigns such as loyalty programs, donations, and promotions, and ensuring the store's operations run efficiently during opening and closing.

Job Requirements

Must be 18 years of age or older
Availability to work as needed by the business including nights and weekends
1 or more years professional experience in other retail environments
Prior customer service experience preferred
Training experience preferred
Prior merchandise ordering, receiving, stocking, and maintenance experience preferred
Basic computer skills including Google platform
Ability to lift 35 lbs regularly

Job Qualifications

1 or more years professional experience in other retail environments required
Prior customer service experience, training experience, and prior merchandise ordering, receiving, stocking, and maintenance experience in other retail environments is preferred
Computer skills (i.e., Google platform, including, but not limited to, Email, Sites, Slides, Drive, Docs, Sheets)
Availability to work as needed by the business including nights and weekends
Must be 18 years of age or older

Job Duties

Champion exceptional customer service for diverse clientele, fostering a welcoming and inclusive environment through exemplifying the T.R.E.A.T. model
Bridge the gap between customers and corporate customer service, ensuring effective resolution for all
Promote Company-wide customer initiatives (e.g., donations, loyalty programs, promotions)
Create effective work schedules for your assigned area
Provide guidance and support to your team to ensure task completion and cultivate a collaborative, motivating environment
Support training for store associates in your area, fostering opportunities for growth across all levels
Manage merchandise presentation, ensuring timely adherence to Company guidelines
Maintain accurate signage and ticketing, exercising control through proper ordering, backroom stock management, and sales floor flow
Verify pricing accuracy of incoming shipments, report errors and discrepancies, and perform daily manifest checks
Identify, separate, and display priority items effectively
Handle packaways, Return To Warehouse shipments, transfers, recalls, and returns in accordance with Company policies
Uphold all store safety and maintenance standards
When designated, supervise store operations, including opening and closing procedures
Operate a cash register as needed
Adhere to all Company policies and procedures