
Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.05 - $16.70
Work Schedule
Standard Hours
Flexible
Day Shifts
Benefits
Medical insurance
Vision Insurance
Dental Insurance
Retirement Plan
Paid Time Off
Life insurance
Disability insurance
Merchandise discount
Employee assistance program
performance-based incentives
401k
Holidays
Job Description
Nordstrom Rack is a leading off-price retail division of Nordstrom, Inc., known for offering customers high-quality, on-trend merchandise at outstanding prices. As a dynamic and fast-paced retail environment, Nordstrom Rack prides itself on creating a welcoming and inclusive shopping experience for all customers. With a strong emphasis on teamwork and customer service, the company fosters a positive work culture and provides opportunities for employees to grow and thrive while engaging with a diverse clientele. Nordstrom Rack’s multifaceted team handles various departments including sales, customer service, stock, and fulfillment, making it an ideal workplace for individuals who enjoy variety and flexibility in their roles.
This role is designed for energetic and customer-focused individuals ready to excel in a fast-paced retail setting. The position offers an hourly pay range of $16.05 to $16.70, reflecting competitive compensation based on job-related knowledge, skills, experience, and location. Employees in this role continuously move and collaborate with teammates to maintain a clean, organized, and customer-friendly store environment. Flexibility is a core component, as team members may work across different store areas including sales floors, stockrooms, and fulfillment departments.
Depending on the interest and strengths of the applicant, opportunities are available in sales, customer service, stock support, and order fulfillment. Sales and customer service roles emphasize direct interaction with customers, ensuring smooth transactions at points of sale, providing accommodating fitting room assistance, and maintaining the store’s visual appeal through merchandising and organization. In contrast, roles in stock support and fulfillment focus on the receipt, organization, and distribution of merchandise, as well as preparing customer orders for shipment.
Employees in these roles are expected to deliver excellent communication and interpersonal skills to facilitate effective teamwork and customer interactions. They demonstrate accountability, initiative, and a high level of ownership in their daily responsibilities. Organizational skills and the ability to prioritize tasks in a busy work environment are critical for success. Physical stamina is also required due to the continuous movement involved, including bending, lifting, and handling merchandise of varying sizes and weights. The position demands flexibility in scheduling to meet business needs, ensuring that the store maintains its high standards at all times.
Nordstrom Rack supports its team members with a comprehensive benefits package designed to promote their well-being and financial security. Eligible employees have access to health benefits such as medical, vision, and dental insurance, as well as retirement plans including 401(k). Additional perks include paid time off, life insurance, disability coverage, merchandise discounts, employee assistance programs, and opportunities for performance-based incentives or bonuses.
Overall, joining Nordstrom Rack means becoming part of a reputable retail company dedicated to providing exceptional customer experiences while valuing and investing in its employees. The inclusive culture, competitive pay, and range of benefits underscore Nordstrom Rack’s commitment to workplace excellence and employee satisfaction, making this an attractive opportunity for motivated individuals looking to build a rewarding career in retail.
This role is designed for energetic and customer-focused individuals ready to excel in a fast-paced retail setting. The position offers an hourly pay range of $16.05 to $16.70, reflecting competitive compensation based on job-related knowledge, skills, experience, and location. Employees in this role continuously move and collaborate with teammates to maintain a clean, organized, and customer-friendly store environment. Flexibility is a core component, as team members may work across different store areas including sales floors, stockrooms, and fulfillment departments.
Depending on the interest and strengths of the applicant, opportunities are available in sales, customer service, stock support, and order fulfillment. Sales and customer service roles emphasize direct interaction with customers, ensuring smooth transactions at points of sale, providing accommodating fitting room assistance, and maintaining the store’s visual appeal through merchandising and organization. In contrast, roles in stock support and fulfillment focus on the receipt, organization, and distribution of merchandise, as well as preparing customer orders for shipment.
Employees in these roles are expected to deliver excellent communication and interpersonal skills to facilitate effective teamwork and customer interactions. They demonstrate accountability, initiative, and a high level of ownership in their daily responsibilities. Organizational skills and the ability to prioritize tasks in a busy work environment are critical for success. Physical stamina is also required due to the continuous movement involved, including bending, lifting, and handling merchandise of varying sizes and weights. The position demands flexibility in scheduling to meet business needs, ensuring that the store maintains its high standards at all times.
Nordstrom Rack supports its team members with a comprehensive benefits package designed to promote their well-being and financial security. Eligible employees have access to health benefits such as medical, vision, and dental insurance, as well as retirement plans including 401(k). Additional perks include paid time off, life insurance, disability coverage, merchandise discounts, employee assistance programs, and opportunities for performance-based incentives or bonuses.
Overall, joining Nordstrom Rack means becoming part of a reputable retail company dedicated to providing exceptional customer experiences while valuing and investing in its employees. The inclusive culture, competitive pay, and range of benefits underscore Nordstrom Rack’s commitment to workplace excellence and employee satisfaction, making this an attractive opportunity for motivated individuals looking to build a rewarding career in retail.
Job Requirements
- Clear, effective communication with strong interpersonal skills
- Accountability, initiative and a high level of ownership
- Organizational skills, attention to detail and ability to prioritize multiple tasks in a fast-paced environment
- The ability to work a flexible schedule based on business needs
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing and reaching to handle merchandise and assist customers
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting them above the head
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
- Stock and fulfillment only - frequently lift and carry up to 25 pounds and occasionally up to 50 pounds
Job Qualifications
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Basic computer skills and ability to operate point-of-sale systems
- Strong communication and interpersonal skills
- Ability to lift and carry items up to 25 pounds frequently
- Ability to work effectively in a fast-paced team environment
- Flexibility to work varied schedules including evenings, weekends, and holidays
Job Duties
- Work with the team to ensure the salesfloor stays runway ready and is sized and filled in through re-merchandising and straightening throughout the day
- Assist customers when cashiering with a variety of transactions across different platforms including operating a point-of-sale system, bagging items of all size, handling bulky sometimes heavy items including boxes, and ensuring a seamless and friendly experience
- Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor
- Create a clean and clutter-free customer experience by sorting and returning clothing to the salesfloor
- Keep the stockrooms organized and ensure merchandise is properly checked in and accurately ticketed
- Demonstrate expertise in all technologies used in the store environment
- Adhere to all operational, merchandise and asset protection standards
- Promote initiatives like the Nordstrom Rewards program
- Receive, unload freight, unpack and deliver newly arrived merchandise to selling departments
- Fulfill customer orders in a timely manner following quality standards
- Prepare and ship customer orders following quality, packing and shipping standards
- Utilize inventory management systems to scan, process and research merchandise shipments in accordance with inventory control processes
- Assist in maintaining clean and organized selling floors and stockrooms
- Provide general support to the store, e.g. set up special events, organize backroom, markdowns, and relocate store fixtures
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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