Retail Shift Supervisor

Woodbridge, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

employee discount

Career Development

Employee assistance program

Job Description

Lindt USA, a leading name in the premium chocolate market, operates over 65 wholly-owned Lindt Chocolate Shops across the United States. As a company that prides itself on delivering not just high-quality chocolate products but also an exceptional retail experience, Lindt USA has cultivated a reputation for excellence in both product and customer engagement. The company’s commitment to its brand is reflected in its well-trained, passionate retail teams who work tirelessly to create an inviting, engaging, and memorable experience for every customer. The stores are a destination for chocolate lovers who appreciate the craftsmanship and quality associated with Lindt’s legacy. Lindt USA values its employees profoundly, fostering an inclusive, supportive work environment where individual abilities are celebrated and nurtured. They seek confident, self-starting individuals who possess a genuine passion for chocolate and customer service. This is a chance to be part of a dynamic team where your contributions directly impact the customer journey and sales success.

The role of Shift Supervisor is an exciting leadership position within Lindt USA’s retail operations. As a Shift Supervisor, you will be responsible for driving sales performance, ensuring operational excellence, and supporting team development during your shifts. This role requires a confident, motivated individual who can lead by example and inspire the team to deliver outstanding service. You will work closely with the Store Manager to achieve and exceed sales goals, uphold Lindt’s premium brand standards, and ensure operational controls are adhered to. The Shift Supervisor plays a crucial role in daily store activities, including inventory management, cash handling, and maintaining a clean and organized shopping environment. Key responsibilities also include training and coaching sales associates to enhance their product knowledge, sales techniques, and commitment to providing a superior customer experience.

This position demands a balance of strong sales acumen, leadership skills, and operational diligence. You will have an opportunity to influence the brand’s representation in the marketplace and develop your career within a respected, global chocolate company. Lindt USA emphasizes team collaboration, personal development, and a passion for chocolate, making this role rewarding for individuals who thrive in a fast-paced, customer-focused retail environment. The company fosters an equal opportunity culture and ensures inclusivity and respect across its workforce. Lindt USA requires Shift Supervisors to be flexible in work hours, including nights, weekends, and holidays. This role is ideal for individuals with previous retail experience who seek to grow in a supervisory capacity within a specialty retail setting focused on premium products and legendary customer service.

Job Requirements

Proven sales background
Ability to take direction and effectively delegate and execute through others
Basic math and/or accounting skills
Prior retail experience, preferably in a specialty retail environment
Regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
Ability to climb, balance, stoop, kneel, crouch and reach with arms
High school graduate or equivalent
Associates degree preferred
Must be available to work nights, weekends (Saturday and Sundays) and holidays

Job Qualifications

Proven sales background
Ability to take direction and effectively delegate and execute through others
Basic math and/or accounting skills
Prior retail experience, preferably in a specialty retail environment
High school graduate or equivalent
Associates degree preferred
Ability to climb, balance, stoop, kneel, crouch and reach with arms

Job Duties

Ensure store meets or exceeds weekly, monthly, annual sales plan and consistently contributes to the district's achievement of the sales plan
Model understanding and commitment to the store's sales mission and effectively communicate the mission to staff in actionable terms
Assist with development of each team member's individual commitment to the achievement of store's sales results
Model and effectively supervise staff to ensure sales goals and external sales opportunities are achieved
Model Lindt standards through everyday activities including 4 Moments of Influence, dress code, up-selling, commitment, passion, sales focus, and drive
Monitor and escalate stock levels to Store Management to avoid out of stocks, overstocks, dated product
Support Store Manager with training sales staff in accordance with Lindt and Spruengli guidelines and standards to ensure knowledgeable, friendly, well-trained staff
Train sales staff to consistently achieve daily, weekly, monthly sales and operational goals
Assist with training and developing staff sales techniques and product knowledge
Escalate issues to Store Management professionally and timely
Ensure store meets or exceeds company standards for operational controls and compliance including inventory control, cash management, quality assurance policies, store cleanliness