Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Job Description
Lindt USA is a renowned premium chocolate company known for its commitment to quality, innovation, and customer satisfaction. As a leader in the chocolate industry, Lindt USA operates more than 65 wholly-owned Lindt Chocolate Shops across the United States, offering customers an unparalleled premium chocolate experience. The company prides itself on its rich history, Swiss heritage, and dedication to crafting exceptional products that delight chocolate enthusiasts everywhere. Lindt USA is deeply committed to creating positive, engaging retail environments that reflect the brand's values of passion, knowledge, and excellence. With an emphasis on legendary service and premium product offerings, the Lindt Chocolate Shops have become destinations for chocolate lovers seeking both quality and an immersive shopping experience.
Joining Lindt USA as a Shift Supervisor means becoming part of a team that not only values your abilities but also supports your growth and success within the brand. This role is perfect for someone who loves chocolate and possesses a passion for delivering outstanding customer service. As a Shift Supervisor, you will play a crucial role in ensuring the smooth operation of the store during your shift. Your leadership will directly impact the store’s ability to meet or exceed sales goals, maintain high standards of operational control, and foster a knowledgeable, friendly, and well-trained sales team. You will be responsible for modeling Lindt’s sales mission, guiding your team towards achieving key performance indicators such as sales conversion rates, average dollar sale, and units per transaction. Your commitment to the Lindt brand will be evident in your daily interactions and efforts to enhance customer experience and store presentation.
In addition to driving sales, the Shift Supervisor supports the Store Manager by assisting in staff development through training and coaching. This includes ensuring that all team members are equipped with solid product knowledge and confident sales techniques to represent the Lindt brand effectively. Operational responsibilities such as inventory control, cash management, and maintaining the store's cleanliness and compliance with company policies are also critical aspects of this role. The successful candidate should be a proactive, confident self-starter with the ability to delegate tasks and motivate others. The role requires availability to work nights, weekends, and holidays, reflecting the retail environment’s demands. Overall, the Shift Supervisor position at Lindt USA offers a rewarding opportunity to combine a passion for premium chocolate with leadership in a dynamic retail setting. Lindt’s culture emphasizes growth, respect, and equal opportunity for all employees, including a commitment to a smoke and tobacco-free work environment.
Joining Lindt USA as a Shift Supervisor means becoming part of a team that not only values your abilities but also supports your growth and success within the brand. This role is perfect for someone who loves chocolate and possesses a passion for delivering outstanding customer service. As a Shift Supervisor, you will play a crucial role in ensuring the smooth operation of the store during your shift. Your leadership will directly impact the store’s ability to meet or exceed sales goals, maintain high standards of operational control, and foster a knowledgeable, friendly, and well-trained sales team. You will be responsible for modeling Lindt’s sales mission, guiding your team towards achieving key performance indicators such as sales conversion rates, average dollar sale, and units per transaction. Your commitment to the Lindt brand will be evident in your daily interactions and efforts to enhance customer experience and store presentation.
In addition to driving sales, the Shift Supervisor supports the Store Manager by assisting in staff development through training and coaching. This includes ensuring that all team members are equipped with solid product knowledge and confident sales techniques to represent the Lindt brand effectively. Operational responsibilities such as inventory control, cash management, and maintaining the store's cleanliness and compliance with company policies are also critical aspects of this role. The successful candidate should be a proactive, confident self-starter with the ability to delegate tasks and motivate others. The role requires availability to work nights, weekends, and holidays, reflecting the retail environment’s demands. Overall, the Shift Supervisor position at Lindt USA offers a rewarding opportunity to combine a passion for premium chocolate with leadership in a dynamic retail setting. Lindt’s culture emphasizes growth, respect, and equal opportunity for all employees, including a commitment to a smoke and tobacco-free work environment.
Job Requirements
- High school graduate or equivalent
- Prior retail experience, preferably in a specialty retail environment
- Proven sales background
- Ability to take direction and effectively delegate and execute through others
- Basic math and/or accounting skills
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
- Ability to climb, balance, stoop, kneel, crouch and reach with arms
- Must be available to work nights, weekends and holidays
Job Qualifications
- Proven sales background
- Ability to take direction and effectively delegate and execute through others
- Basic math and/or accounting skills
- Prior retail experience, preferably in a specialty retail environment
- High School Graduate or equivalent
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds
- Ability to climb, balance, stoop, kneel, crouch and reach with arms
- Associates Degree preferred
- Must be available to work nights, weekends and holidays
Job Duties
- Ensure store meets or exceeds weekly, monthly, annual sales plan
- Model understanding and commitment to the store's sales mission
- Assist with development of team members' commitment to sales results
- Supervise staff to insure sales goals and external sales opportunities are achieved
- Model Lindt standards through everyday activities
- Monitor and escalate stock levels to Store Management
- Support Store Manager with training sales staff
- Train sales staff in accordance with company standards
- Assist with training and developing staff sales techniques
- Escalate issues to Store Management
- Ensure store meets or exceeds company standards for operational controls and compliance
- Manage inventory control and shrink
- Manage cash including POS, paperwork, logs, policies and procedures
- Comply with all Quality Assurance policies and procedures
- Maintain store cleanliness
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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