Retail Shift Lead

Vireo Health of Rocky Mountain is a vertically integrated cannabis company that is deeply committed to retail excellence, cultivation quality, and strategic brand partnerships across a variety of markets. With a foundation built on the values of Hard Work (Hustle), Excellence, Attitude, Respect, and Teamwork (HEART), Vireo Health operates with a strong emphasis on accountability, collaboration, and performance. The company is recognized for its dedication to delivering an exceptional customer experience while balancing disciplined and sustainable growth. As a leader in the cannabis industry, Vireo Health manages prominent banners including Star Buds, LivWell, and EveryDay Weed, positioning itself as a competitive and innovative player in the market. The company not only prioritizes quality cannabis products but also fosters a passionate and inclusive workplace culture that supports employee growth and engagement.

The role of Shift Lead at R. Greenleaf Organics in Santa Fe, New Mexico, offers an exciting opportunity to be an integral part of Vireo Health’s daily retail operations. This full-time, non-exempt position pays an hourly rate starting at $17.00 with the potential to earn up to $22.13 per hour including tips. The Shift Lead plays a pivotal role in ensuring the smooth functioning of the dispensary, seamlessly blending operational tasks with exceptional customer service. While the Shift Lead is a non-supervisory role, it supports the Store Director and Assistant Manager to maintain a high standard of operational efficiency, policy compliance, and customer satisfaction.

The Shift Lead’s responsibilities are diverse and essential to the store’s success. Approximately 40% of the role centers on customer service, where the Shift Lead creates a welcoming atmosphere, assists customers by providing product knowledge and guidance, addresses concerns, and contributes to maintaining a clean, organized shopping environment. Around 25% of the role focuses on cash handling and transactions, including training staff on cash procedures, conducting daily reconciliations, collaborating with finance to manage cash flow efficiently, and performing routine cash audits. Inventory management occupies about 15% of the role, with the Shift Lead helping maintain product quality, organize stock for restocking, support sales strategies, and monitor supply chain performance to suggest improvements.

This position demands a candidate who is reliable, punctual, and able to work in a fast-paced environment, respecting the flexible scheduling that includes nights, weekends, and holidays between 8:00 am and 11:45 pm. Physical requirements include the ability to lift 25 lbs or more multiple times per day, and candidates must be at least 21 years old with a high school diploma or equivalent preferred. Knowledge of cannabis products, strong communication skills, and proficiency in cash handling are significant advantages. Additionally, the Shift Lead must obtain and maintain a New Mexico Food Handler License to ensure compliant and safe handling of cannabis products.

Beyond the day-to-day responsibilities, Vireo Health values passion and purpose, offering a workplace that ignites personal and professional growth. Employees benefit from working in an industry that blends science, creativity, and culture, with meaningful contributions to wellness and community impact. Vireo Health champions diversity and inclusion, operating as an equal opportunity employer focused on fostering a supportive and dynamic environment where every team member’s work truly makes a difference. The company offers comprehensive benefits, including medical, dental, vision, short-term and long-term disability, health savings accounts, flexible spending accounts, dependent care support, voluntary life insurance, employee assistance programs, and a 401(k) match, creating a robust support system for its workforce.