You're Viewing 1 Of 95,000+ Jobs On OysterLink
New hospitality jobs added daily.
Browse by role, pay, or location.
Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $19.52
Work Schedule
Flexible
Day Shifts
Benefits
401k
401K Matching
Dental Insurance
employee discount
flexible schedule
Health Insurance
Paid Time Off
Parental leave
Retirement Plan
Vision Insurance
Job Description
Intelli is a specialty coffee company dedicated to doing business differently by pioneering the direct trade model for sourcing exceptional coffee worldwide. We take pride in creating long-term, collaborative partnerships with coffee producers, paying premium prices to ensure the highest quality products and sustainable support for our partners. With a strong commitment to coffee excellence and ethical trade practices, Intelli stands out as a leader in the specialty coffee industry, fostering a culture that values hospitality, mutual respect, and curiosity among its team members.
We are currently seeking a dedicated Shift Lead to join our team in Watertown. This full-... Show More
We are currently seeking a dedicated Shift Lead to join our team in Watertown. This full-... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Experience in the specialty coffee, retail, hospitality, and/or customer service industries
- Ability to maintain a pleasant disposition and sense of urgency with helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with co-workers and customers
- A logical and methodological approach to problem-solving
- Flexible, with the ability to multi-task in a highly demanding, stressful environment
- Maintain a calm demeanor during periods of high volume
- Ability to cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Communicate clearly, honestly, and promptly
- Ability to use available resources to answer questions
- Maintain regular and consistent attendance and punctuality
- Strong cash handling skills
- Ability to read and speak English proficiently
Job Qualifications
- Ability to maintain a pleasant disposition and sense of urgency with helping customers
- Demonstrate a passion for coffee and tea
- Capability to interface and maintain effective relationships with co-workers and customers
- A logical and methodological approach to problem-solving
- Flexible, with the ability to multi-task in a highly demanding, stressful environment
- Maintain a calm demeanor during periods of high volume
- Ability to cooperate successfully as a member of a team
- Ability to communicate effectively with others, including giving and receiving feedback on the quality of services
- Communicate clearly, honestly, and promptly
- Ability to use available resources to answer questions
- Maintain regular and consistent attendance and punctuality
- Strong cash handling skills
- Ability to read and speak English proficiently
Job Duties
- Support, demonstrate, and ensure proper store procedures from all staff, to include cash handling, attendance, product standards, and all other operational best practices
- Adhere to all company policies and protocols, both behind the bar and at the front of the house, including those for cash handling and safety, while maintaining a clean and organized workspace so fellow team members can locate resources and products quickly
- Ensure that the company’s brand is properly reflected by keeping a well maintained, clean, well-organized, and stocked coffee bar
- Uphold the company’s standards regarding merchandising, inventory, and rotation of store products
- Offer relevant, thoughtful ideas and suggestions for improving operations
- Ensure adherence to the company’s dress code, as well as all health and safety requirements
- Prepare and serve coffee and tea beverages that adhere to the company’s freshness and quality standards ensuring that they consistently reflect the company’s recipe and presentation standards
- Complete the required training modules contained in the Retail Training Manual
- Baristas are encouraged to pursue the completion of additional training modules
- Maintain coffee knowledge on current offerings and confidently and accurately communicate product information to customers
- Actively participate in coffee and tea tastings to further product knowledge and help identify any issues or deficiencies
- Educate customers and staff on all coffee and teas carried
- Assist in the training and development of new staff
- Attend training sessions to constantly advance education on coffee, tea, merchandise, and espresso bar skills
- work with your Educator to further your barista skills
- Demonstrate an ongoing pursuit of education, training, and industry trends
- Ensure customers are warmly received and welcomed
- engage the customers in a sincere and friendly manner, including greeting customers with a smile, thanking them for their patronage, and preparing drinks in an expedient manner
- Respond to questions, orders, and concerns with patience, confidence, and professionalism
- Engage customers about their drink preferences and tailor suggestions accordingly
- Facilitate easy dialogue with customers regarding other product offerings, including whole bean coffee, tea, complimentary food offerings, merchandise, as well as any current promotions
- Participate in store-wide profit initiatives
- Offer strategic input or suggestions as to how to increase store profitability
- Demonstrate initiative with routine tasks
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: