Retail Shift Lead - Watertown Coffeebar

Intelli is a specialty coffee company dedicated to doing business differently by pioneering the direct trade model for sourcing exceptional coffee worldwide. We take pride in creating long-term, collaborative partnerships with coffee producers, paying premium prices to ensure the highest quality products and sustainable support for our partners. With a strong commitment to coffee excellence and ethical trade practices, Intelli stands out as a leader in the specialty coffee industry, fostering a culture that values hospitality, mutual respect, and curiosity among its team members.

We are currently seeking a dedicated Shift Lead to join our team in Watertown. This full-time position starts at $19.52 per hour, with a clear pathway to an improved pay rate of $20.48 per hour upon certification, typically achieved within 90 days through our extensive training program. The role is also eligible for tips averaging between $6.00 and $8.00 per hour, providing a competitive compensation package.

As a Shift Lead, you will have the unique opportunity to grow your coffee knowledge exponentially and work alongside passionate colleagues who share your enthusiasm for quality service and products. Our training program is comprehensive, designed to help new hires become fully capable baristas by mastering coffee preparation, customer engagement, and operational excellence. You will be involved in maintaining the company’s high standards for drink quality, operational procedures, and customer engagement, ensuring Intelli’s brand is consistently reflected to the utmost satisfaction of every customer.

This position embraces leadership and operational responsibilities, including supporting and demonstrating proper store procedures among staff, ensuring cash handling integrity, attendance, product standards, and overall operational best practices. You will uphold health and safety protocols, maintain a clean and well-stocked coffee bar, and contribute ideas to enhance store operations. Additionally, the role involves educating team members and customers about coffee and tea offerings, participating in tastings, and helping to train new staff members.

Customer engagement is a vital aspect of this role. The Shift Lead ensures patrons are warmly welcomed and engages them sincerely, tailoring suggestions to their preferences while managing orders efficiently. You will foster a positive store environment by responding patiently and professionally to customer inquiries and feedback. Furthermore, you will partake in profit initiatives and offer strategic input to increase store profitability, demonstrating initiative across all tasks.

Intelli offers a supportive work environment that respects your personal commitments and educational pursuits, with a flexible schedule designed to accommodate your lifestyle. Most shifts average around 7 hours, allowing you time to pursue your passions outside of work. Our coffee bars close earlier than many in the hospitality industry, ensuring you can enjoy your evenings post-shift. We value internal growth and strive to promote from within, nurturing potential in all employees.

We provide a full benefits package for employees working 20 or more hours per week, including medical, dental, and vision insurance, life and disability coverage, paid vacation and sick leave, eight paid holidays annually, commuter benefits, and a weekly free bag of coffee with discounts on other items. Employees also have access to an Employee Assistance Program and can participate in a 401(k) plan with company matching after one year of employment.