Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $27.98 - $32.00
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Holiday pay
Product discounts
Mobile phone reimbursement
Seasonal benefit
Job Description
Intuit is a leading financial software company known for its innovative solutions that simplify complex financial tasks for individuals and businesses. Among its flagship products is TurboTax, a trusted name in the tax preparation space. With a focus on customer empowerment and excellence, Intuit combines technology with a human touch to deliver outstanding service experiences. Operating as a tech-driven firm with a deep commitment to customer satisfaction, Intuit offers roles designed to enhance the connection between technology and people, ensuring financial confidence and peace of mind for its users.
The Customer Advisor role at TurboTax represents a unique opportunity to embody the spirit of hospitality and excellent customer service in a retail environment. This in-person, year-round, non-exempt position is centered on creating personalized, high-touch service experiences that make every customer feel genuinely welcomed, understood, and supported. Unlike roles that focus on technical execution such as tax preparation, this advisory position emphasizes interpersonal skills — connecting with customers, listening attentively to their concerns, and guiding them toward the right service or expert within the TurboTax network.
A Customer Advisor acts as a knowledgeable and approachable host, ensuring seamless navigation through the customer journey from the moment clients step in until their needs are met. This role requires someone who is proactive and empathetic, capable of providing clarity, reducing friction, and elevating the overall customer experience. Responsibilities include warmly greeting visitors, understanding their unique circumstances, and accompanying them through every step of their interaction, ultimately fostering trust and demonstrating the brand’s commitment to attentive, premium hospitality.
Candidates for this position should be passionate about service, thrive in people-focused environments, and take pride in enhancing customer experiences. The role demands flexibility in scheduling, as availability for at least 20 hours per week including afternoons, evenings, and weekends is essential, with potential full-time hours during peak tax season. Physical stamina to stand, walk, and bend throughout the workday is also necessary.
Working with Intuit as a Customer Advisor offers access to comprehensive benefits, such as a 401(k) plan with company matching, health coverage including medical, dental, and vision, paid time off, employee stock purchase plans, and more. Compensation is competitive and varies by location, with hourly rates ranging from approximately $24 to $32, complemented by eligibility for cash bonuses and equity rewards.
This position is ideal for professionals with experience in hospitality, customer service, or guest relations who want to join a high-profile program dedicated to continuous improvement and customer satisfaction. By joining TurboTax as a Customer Advisor, you become part of a team that values service excellence and fosters a culture of personal connection and professional growth.
The Customer Advisor role at TurboTax represents a unique opportunity to embody the spirit of hospitality and excellent customer service in a retail environment. This in-person, year-round, non-exempt position is centered on creating personalized, high-touch service experiences that make every customer feel genuinely welcomed, understood, and supported. Unlike roles that focus on technical execution such as tax preparation, this advisory position emphasizes interpersonal skills — connecting with customers, listening attentively to their concerns, and guiding them toward the right service or expert within the TurboTax network.
A Customer Advisor acts as a knowledgeable and approachable host, ensuring seamless navigation through the customer journey from the moment clients step in until their needs are met. This role requires someone who is proactive and empathetic, capable of providing clarity, reducing friction, and elevating the overall customer experience. Responsibilities include warmly greeting visitors, understanding their unique circumstances, and accompanying them through every step of their interaction, ultimately fostering trust and demonstrating the brand’s commitment to attentive, premium hospitality.
Candidates for this position should be passionate about service, thrive in people-focused environments, and take pride in enhancing customer experiences. The role demands flexibility in scheduling, as availability for at least 20 hours per week including afternoons, evenings, and weekends is essential, with potential full-time hours during peak tax season. Physical stamina to stand, walk, and bend throughout the workday is also necessary.
Working with Intuit as a Customer Advisor offers access to comprehensive benefits, such as a 401(k) plan with company matching, health coverage including medical, dental, and vision, paid time off, employee stock purchase plans, and more. Compensation is competitive and varies by location, with hourly rates ranging from approximately $24 to $32, complemented by eligibility for cash bonuses and equity rewards.
This position is ideal for professionals with experience in hospitality, customer service, or guest relations who want to join a high-profile program dedicated to continuous improvement and customer satisfaction. By joining TurboTax as a Customer Advisor, you become part of a team that values service excellence and fosters a culture of personal connection and professional growth.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- Ability to stand, walk, and bend for extended periods throughout the workday
- Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- A high school diploma or GED
- Experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store, setting a welcoming, professional tone
- Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
No experience required
Job Location
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