Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Holiday pay
discounts
Mobile phone reimbursement
Job Description
Intuit is a leading financial software company known for its innovative products such as TurboTax, QuickBooks, and Mint that empower individuals and businesses to manage their finances effectively. With a strong commitment to customer satisfaction and innovation, Intuit has established itself as a trusted name in financial technology, serving millions of customers worldwide. The company’s culture focuses on fostering growth, collaboration, and a customer-first approach, making it an excellent place for professionals who are passionate about creating impactful experiences and solutions.
The role of an in-person Customer Advisor at TurboTax is designed for a hospitality-focused professional dedicated to delivering a thoughtful, high-touch customer service experience. This position is not about preparing taxes but about making each customer feel genuinely welcomed, understood, and supported. You will act as a knowledgeable and approachable guide, helping customers navigate their options within the TurboTax network, ensuring they feel confident and cared for throughout their experience.
This full-time, year-round, non-exempt position emphasizes the importance of interpersonal skills and genuine hospitality. Customer Advisors will serve as the face of Intuit TurboTax in retail settings, creating a positive and lasting impression. Your workday will involve warmly greeting customers, listening attentively to their unique circumstances, answering questions, and connecting them to the right experts or services. The goal is to reduce friction in the customer journey, making each interaction smooth and supportive.
Moreover, you will champion the Intuit and TurboTax brands by embodying their commitment to premium hospitality and continuous improvement. Providing feedback to improve the customer and employee experience is a key component of the role. Working at TurboTax offers excellent benefits such as health insurance covering medical, dental, and vision, a 401(k) plan with company matching, paid time off including vacation, sick leave, and birthday time off, as well as other perks like employee stock purchase plans and discounts on Intuit products.
The salary range varies by location, with pay designed to reward performance and reflect market norms. For example, Customer Advisors in California can expect to earn between $29.20 and $34.40 per hour. Intuit is committed to pay equity and provides additional compensation including bonuses and equity rewards.
If you are someone who thrives in a customer-facing role that combines hospitality with a mission to assist people thoughtfully and effectively, this role at TurboTax offers a unique opportunity. It is ideal for individuals with prior experience in hospitality, customer service, or guest relations who value a people-first work environment and want to contribute to a high-profile, growing program. The position requires flexibility in scheduling, standing and moving throughout the day, and adherence to company standards, making it suitable for dedicated, service-oriented professionals looking to make a meaningful impact.
The role of an in-person Customer Advisor at TurboTax is designed for a hospitality-focused professional dedicated to delivering a thoughtful, high-touch customer service experience. This position is not about preparing taxes but about making each customer feel genuinely welcomed, understood, and supported. You will act as a knowledgeable and approachable guide, helping customers navigate their options within the TurboTax network, ensuring they feel confident and cared for throughout their experience.
This full-time, year-round, non-exempt position emphasizes the importance of interpersonal skills and genuine hospitality. Customer Advisors will serve as the face of Intuit TurboTax in retail settings, creating a positive and lasting impression. Your workday will involve warmly greeting customers, listening attentively to their unique circumstances, answering questions, and connecting them to the right experts or services. The goal is to reduce friction in the customer journey, making each interaction smooth and supportive.
Moreover, you will champion the Intuit and TurboTax brands by embodying their commitment to premium hospitality and continuous improvement. Providing feedback to improve the customer and employee experience is a key component of the role. Working at TurboTax offers excellent benefits such as health insurance covering medical, dental, and vision, a 401(k) plan with company matching, paid time off including vacation, sick leave, and birthday time off, as well as other perks like employee stock purchase plans and discounts on Intuit products.
The salary range varies by location, with pay designed to reward performance and reflect market norms. For example, Customer Advisors in California can expect to earn between $29.20 and $34.40 per hour. Intuit is committed to pay equity and provides additional compensation including bonuses and equity rewards.
If you are someone who thrives in a customer-facing role that combines hospitality with a mission to assist people thoughtfully and effectively, this role at TurboTax offers a unique opportunity. It is ideal for individuals with prior experience in hospitality, customer service, or guest relations who value a people-first work environment and want to contribute to a high-profile, growing program. The position requires flexibility in scheduling, standing and moving throughout the day, and adherence to company standards, making it suitable for dedicated, service-oriented professionals looking to make a meaningful impact.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- This role requires the ability to stand, walk, and bend for extended periods throughout the workday
- reasonable accommodations may be made for individuals with disabilities
- Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- 3 or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- A high school diploma or GED
- Experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
- Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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