Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $29.20 - $34.40
Benefits
401(k) savings plan
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Employee stock purchase plan
Employee assistance program
Holiday pay
discounts
Mobile phone reimbursement
Job Description
Intuit is a leading financial software company dedicated to simplifying the complexities of personal and small business finance through innovative digital solutions. Widely recognized for its flagship product, TurboTax, Intuit focuses on providing consumers and professionals with easy-to-use, reliable, and efficient financial tools and services. The company has built a reputation for creating technology that empowers individuals to manage their finances confidently and effortlessly. As a tech-forward organization, Intuit is committed to fostering a diverse and inclusive workplace that values collaboration, customer focus, and continuous improvement.
The role we are seeking to fill is the in-person Customer Advisor position within the TurboTax retail experience network. This role is designed for individuals who are genuinely passionate about hospitality and customer care, with a focus on delivering high-touch, meaningful interactions that make customers feel welcomed, supported, and valued. Unlike typical tax preparation roles, this position centers on acting as a knowledgeable and approachable guide to help customers navigate their options and connect with the appropriate TurboTax experts or services. The Customer Advisor will serve as a dedicated host on-site, listening to customers' unique needs and concerns, offering personalized support, and ensuring a seamless, positive experience from the moment customers enter the store until their needs are fully addressed.
This year-round, non-exempt position offers opportunities for seasonal contract roles as well, providing flexibility and potential varying schedules based on peak periods like tax season. Candidates can expect an environment that prizes empathy, effective communication, and proactive problem-solving. The role requires standing and moving throughout the workday, reflecting the dynamic nature of face-to-face customer engagement. Compensation is competitive and location-dependent, ranging from approximately $25.10 to $34.40 per hour, with eligibility for cash bonuses, equity rewards, and comprehensive benefits.
Working at Intuit means joining a company that prioritizes quality customer experiences and employee well-being. The Customer Advisor will represent the TurboTax brand as its face on the ground, embodying the company’s commitment to premium hospitality and care. A key aspect of this job is continuously improving and shaping the customer experience by gathering and acting on customer feedback and contributing to a culture that values responsiveness and growth. This role is perfect for someone who takes pride in making a measurable difference in how customers feel and who thrives in a fast-paced, customer-focused environment where every interaction matters.
The role we are seeking to fill is the in-person Customer Advisor position within the TurboTax retail experience network. This role is designed for individuals who are genuinely passionate about hospitality and customer care, with a focus on delivering high-touch, meaningful interactions that make customers feel welcomed, supported, and valued. Unlike typical tax preparation roles, this position centers on acting as a knowledgeable and approachable guide to help customers navigate their options and connect with the appropriate TurboTax experts or services. The Customer Advisor will serve as a dedicated host on-site, listening to customers' unique needs and concerns, offering personalized support, and ensuring a seamless, positive experience from the moment customers enter the store until their needs are fully addressed.
This year-round, non-exempt position offers opportunities for seasonal contract roles as well, providing flexibility and potential varying schedules based on peak periods like tax season. Candidates can expect an environment that prizes empathy, effective communication, and proactive problem-solving. The role requires standing and moving throughout the workday, reflecting the dynamic nature of face-to-face customer engagement. Compensation is competitive and location-dependent, ranging from approximately $25.10 to $34.40 per hour, with eligibility for cash bonuses, equity rewards, and comprehensive benefits.
Working at Intuit means joining a company that prioritizes quality customer experiences and employee well-being. The Customer Advisor will represent the TurboTax brand as its face on the ground, embodying the company’s commitment to premium hospitality and care. A key aspect of this job is continuously improving and shaping the customer experience by gathering and acting on customer feedback and contributing to a culture that values responsiveness and growth. This role is perfect for someone who takes pride in making a measurable difference in how customers feel and who thrives in a fast-paced, customer-focused environment where every interaction matters.
Job Requirements
- Full availability for a flexible schedule of at least 20 hours per week, including afternoons, evenings, and weekends, with the ability to work up to 40 hours per week during peak tax season
- This role requires the ability to stand, walk, and bend for extended periods throughout the workday
- Reasonable accommodations may be made for individuals with disabilities
- Willingness to adhere to company standards including time and attendance, store etiquette, and uniform and grooming standards
Job Qualifications
- Three or more years of experience in a relevant field such as hospitality, customer service, guest relations, or another high-touch customer-facing role
- A proven track record of delivering exceptional customer experiences and resolving customer needs through effective communication and empathy
- A high school diploma or GED
- Experience in a hospitality, retail service, or guest-relations environment preferred
Job Duties
- Warmly greet customers as they enter the store, setting a welcoming, professional tone from the very first moment
- Listen attentively and ask thoughtful questions to understand each customer's unique situation, concerns, and needs
- Serve as a knowledgeable guide, helping customers understand their options and feel confident they are being directed to the right service or expert
- Accompany customers through their entire experience, from arrival to a smooth hand-off, ensuring every touchpoint feels personal, clear, and supportive
- Reduce friction at every step: answer questions, resolve concerns, and remove obstacles so the customer experience is as effortless as possible
- Follow up thoughtfully with customers to ensure they received the support they needed and that any outstanding questions are resolved
- Serve as the on-the-ground face of Intuit TurboTax, embodying the brand's commitment to attentive, premium hospitality
- Provide critical feedback that directly shapes the employee and customer experience as a key member of our retail locations
- Commit to a culture of continuous improvement by actively soliciting and responding to feedback
Job Criteria
Experience
No experience required
Job Location
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