Polly's Pies logo

Retail Service/Cashier

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $16.90 - $17.90
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Work Schedule

Flexible
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan

Job Description

Polly's is a renowned restaurant brand known for its commitment to quality, exceptional customer service, and a welcoming atmosphere. With a strong focus on fostering a positive work environment and delivering memorable dining experiences, Polly's has earned a reputation for excellence in the food service industry. The company prides itself on its core values, teamwork culture, and dedication to both guests and employees. As a well-established entity in the hospitality sector, Polly's combines tradition with innovation to maintain high standards in product quality, customer interaction, and operational efficiency. Embracing a guest-first mentality, Polly's continues to expand its presence by consistently offering fresh, delicious menu items and upholding a brand that customers can trust and enjoy.

The position of Host at Polly's plays a crucial role in embodying the company’s brand values and ensuring every guest feels welcomed and valued from the moment they arrive. The Host is responsible for greeting and seating guests promptly while providing courteous and professional interaction with both guests and team members. This role requires excellent communication skills, the ability to multitask, and a commitment to maintaining a clean and orderly front-of-house environment. The Host supports various operational tasks such as managing to-go orders, processing payments with attention to PCI compliance and cash handling policies, and assisting with general restaurant upkeep. Additionally, the role involves supporting the baking team, demonstrating knowledge of menu items and promotions, and serving as a positive ambassador of Polly's culture and teamwork ethic.

This full-time position is ideal for individuals passionate about hospitality and eager to contribute to a dynamic team focused on delivering outstanding guest experiences. Flexibility in scheduling is crucial, as the Host position requires availability for morning, midday, evening shifts, weekends, and holidays. Polly's offers a supportive work environment where employees are encouraged to grow, take pride in their work, and uphold the highest standards of health, safety, and sanitation guidelines. The Host position is more than just a role; it is an opportunity to make meaningful connections with guests, support fellow team members, and help drive the ongoing success of a beloved restaurant brand. With a competitive salary and potential for advancement, this role provides a rewarding career path within a trusted hospitality establishment.

Job Requirements

  • High school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • valid food handler's card if required by county
  • ability to work flexible schedules including weekends and holidays
  • excellent communication skills
  • basic math proficiency
  • ability to multitask in a fast-paced environment
  • physical ability to stand for extended periods
  • commitment to maintain PCI compliance and cash handling procedures

Job Qualifications

  • Outstanding guest service skills
  • ability to communicate with ease and clarity
  • accuracy and honesty in handling revenues
  • strong math and analytical skills
  • strong work ethic
  • ability to solve minor problems courteously
  • ability to multitask and work under pressure
  • valid food handler's card if required by county

Job Duties

  • Greet and seat guests in a timely manner
  • function as the host by answering phones and managing guest flow
  • support to process to-go orders and transactions
  • ensure product presentation and quality standards
  • pack food items and assist with beverage preparation
  • maintain clean and orderly lobby, checkout, marketplace, and bathroom areas
  • educate guests on menu items, ingredients, and current promotions
  • comply with PCI and cash handling procedures
  • process credit card and cash payments accurately
  • support baker with oven duties and prep work
  • promote teamwork and positive work culture
  • adhere to company policies and safety standards
  • communicate effectively with guests and team members
  • work flexible schedule including mornings, evenings, weekends, and holidays

Job Criteria

Experience

No experience required


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