Retail Service/Cashier

Polly's is a well-established bakery and cafe recognized for its commitment to exceptional guest service and high-quality products. Known for its warm atmosphere and dedication to customer satisfaction, Polly's operates in the quick-service restaurant industry, focusing on providing freshly baked goods, delicious coffee, and a variety of menu items in a welcoming environment. The company prides itself on maintaining a positive work culture that emphasizes teamwork, respect, and professionalism. Employees at Polly's are encouraged to embody the brand's core values and contribute to a friendly, efficient, and enjoyable dining experience for every guest. Polly's offers opportunities for individuals looking to work in a fast-paced yet supportive setting, with flexible scheduling to accommodate different availability including mornings, midday, nights, weekends, and holidays.

The role in consideration is primarily that of a Host and Support Team Member within Polly's vibrant restaurant setting. This position plays a critical part in "making the connection" with guests upon arrival by greeting and seating them in a timely and courteous manner. The Host supports the overall guest experience by maintaining a friendly and respectful attitude, ensuring guests feel welcomed and valued throughout their visit. Beyond greeting, this position also involves answering phones, processing "to go" orders, managing transactions accurately, and upholding the company’s strict standards for cash handling and PCI compliance. Additionally, the Host assists with various operational tasks including packing food items, rolling silverware, making coffee, filling beverage cups, and clearing dishes to help maintain smooth service flow.

Responsibilities extend to maintaining clean and orderly common areas such as the lobby, checkout, marketplace, and restroom facilities, ensuring a pleasant environment for both guests and team members. Stocking shelves, restocking supplies, and emptying trash are also essential duties that support the daily operations. Importantly, the position requires a thorough understanding of Polly’s brand, menu, and current promotions, enabling the team member to educate guests effectively on menu items and ingredients, which fosters informed guest choices and satisfaction. This role also provides support to the baking team by assisting in oven duties, preparation, packaging, and storage of baked goods, including preparing for the following day’s operations.

Polly’s team members are expected to promote a culture of collaboration and shared success, demonstrating passion, pride, and protection in their work by following health, safety, and sanitation guidelines. Effective communication with fellow team members and managerial staff is vital for maintaining a harmonious and efficient workplace. Dependability and flexibility in work schedule are integral traits required for this role to meet the demands of various shifts and busy periods. This position is ideal for individuals who thrive in a dynamic, guest-focused environment and who are committed to upholding the reputation and quality standards that Polly’s is known for. The company provides an inclusive atmosphere where employees can grow and contribute their talents to a dedicated team striving for excellence in service and product quality.