Retail Service/Cashier

Polly's is a renowned restaurant known for its exceptional guest service and commitment to quality, offering a warm and welcoming environment that prioritizes customer satisfaction through teamwork, professionalism, and core values. With a focus on creating memorable dining experiences, Polly's prides itself on blending quality food preparation with outstanding customer interaction to maintain its respected brand identity and promote a positive work atmosphere.

The Host role at Polly's is a vital position responsible for the initial guest interaction, greeting and seating arriving guests efficiently while ensuring a courteous and professional presence. This role is foundational to enhancing the overall guest experience by embodying Polly's commitment to hospitality, teamwork, and brand excellence. Working as a Host involves managing various guest-facing services including answering phones, supporting to-go orders, and handling transactions with precision and integrity.

Additionally, the Host supports operational activities such as food packing, silverware preparation, coffee making, beverage service, and maintaining cleanliness in key areas such as the lobby, checkout, marketplace, and restrooms. A comprehensive understanding of the Polly's menu, current promotions, and brand values is essential, enabling the Host to educate guests effectively about menu items and ingredients, further personalizing the dining experience.

This role requires adherence to stringent company policies, including proper cash handling, PCI compliance in processing credit card payments, and maintaining health, safety, and sanitation standards. Supporting the kitchen and bakery staff with oven duties and food prep reflects the role’s collaborative nature, further promoting Polly's culture of teamwork and mutual success. Flexibility in scheduling is crucial, with availability needed for morning, mid-day, night shifts, weekends, and holidays.

Overall, this position demands outstanding guest service capabilities, clear communication, strong organization, and analytical skills to manage revenue processes and solve issues efficiently. Outstanding attention to detail, honesty, and accuracy in handling financial transactions underline the importance of this role to Polly's operational excellence and guest satisfaction. The Host is instrumental in upholding Polly’s reputation, ensuring every guest leaves with a positive impression fueled by personalized attention and authentic care.