Retail Service Representative Concierge I

Andersen Corporation is a leading manufacturer in the window and door industry with a rich history and reputation for quality and innovation. As a trusted and respected company, Andersen is committed to delivering exceptional products and experiences through its portfolio of brands, including Andersen Windows & Doors, Renewal by Andersen, and Fenetres MQ. These brands serve a diverse customer base across new residential construction, home improvement projects, and light commercial building sectors. The company’s vision emphasizes the empowerment of employees, the strengthening of communities, and promoting healthier and happier living environments. Andersen employs over 13,000 dedicated professionals who are passionate about turning possibilities into reality by providing top-tier service and innovative solutions.

The role of a Concierge Retail Service Representative (RSR) at Renewal by Andersen in Detroit offers an exciting opportunity to be a vital point of contact for homeowners upgrading their homes. This position focuses on delivering Signature Service, ensuring that every homeowner experiences personalized, attentive support throughout their journey. The Concierge RSR works closely with Sales Representatives to coordinate communication and manage the details of each project from technical measurements to installation and post-installation follow-ups. Candidates for this role should be driven, collaborative, and committed to enhancing customer satisfaction with meticulous attention to detail. The job offers competitive pay ranging from $18.05 to $26.15 per hour, reflecting the company’s commitment to rewarding talent and dedication.

In this role, the Concierge Retail Service Representative will be responsible for managing homeowner job files, scheduling appointments for measurements and installations, and acting as a liaison between homeowners and sales teams to resolve any issues or changes throughout the project timeline. Additionally, the RSR will send post-installation surveys and address any concerns arising after installation to ensure a positive customer experience. This role is integral in maintaining the high standards that Andersen Corporation is known for, providing not just products but memorable customer experiences that reinforce the company’s leadership in the industry.

Andersen Corporation values its employees as the cornerstone of its success and fosters an inclusive work culture where talent, dedication, and passion drive continuous improvement and innovation. Employees enjoy a comprehensive Total Rewards Package that includes competitive pay, benefits, and opportunities for professional growth. Andersen’s commitment to equal opportunity and diversity is reflected in its inclusive hiring practices and supportive work environment. This role not only offers a chance to be part of a well-established company but also to contribute to a mission that improves the quality of life for homeowners across the nation.